Hampton Inn Burlington - Colchester

excellent breakfast

The hotel was a little outdated. The gym was definitely not maintained. No water bottle in the dispenser. The weight bench knob was broken. It was stuck in an upright position. The Peloton bike wasn't connected to the internet. The bathtub drain plug was broken, so the tub filled with water while showering.

small child size toilet. noise in hallway (just doors banging constantly)

Check in and out was very easy. Breakfast was absolutely delicious with a wide variety. The linens were clean and fresh as was the room.

The walls were "thin" and i could hear everything around me. The people across the hall talking and the person in the next room over snoring. There was mold under the soap holder in the bath tub, something people wouldn't notice unless they are bathing a child in the tub.

I'm extremely upset over deceptive booking and rate issues, as well as, not being given my Hilton honors points rate discount. I know by other reviews about your location, and subsequent hotel management responses, you send same or similar response to every issue and do nothing to remedy a complaint. I'm wasting my time but this is nonsense and others should know about shady practices. I stayed at your location Thursday Feb 26 2026, with son and his mom. I called hotels local number, to get rate for night, unbeknownst to me I was rerouted or redirected to unethical 3rd party booking agent. A lying robot human, reading from a script. I asked rate for a night, with Hilton honors rewards points from many prior stays at your location. I was told I'd get my rate at front desk upon check in, that they couldn't tell me. Huh?? I thought I was speaking to front desk and never asked for 3rd party booking agent, Expedia as it turns out. I get to hotel in Colchester Vermont, to see what rate is with my 16000 Hilton honors rewards, front desk says they can't tell me either cause I booked with a 3rd party, I never asked to book with. I have to call Expedia to get my rate, which they say front desk needs to tell me!! Huh? So, you have a frequent guest asking for rate for night and nobody tells your guest, it's pawned off to deceptive 3rd party. I decided to stay and figure it out cause, I didn't want to let my young son down, as he wanted to stay and swim. I called hotel number in Colchester, not Expedia, I've never use Expedia. I also was told I could pay with son's moms credit card upon arrival, instead my debit card used to hold the room, was charged and my discount rewards never applied. Nobody wants to remedy this. I was deceived in so many ways, and nobody wants to fix it. So when there's an issue at your location, you do nothing to fix it, you give token replies to complaints or pawn it back on Expedia and wash your hands of it. Expedia refused to even tell me rate, and you allow them to book rooms for your location!! I was sneakily rerouted to expedia who apparently charged me a fee to use their deceptive service. They added charges considering your rate was $123, my card was charged $167 for a single night, which I never would have stayed if I had known what I'd be paying. I hope people stay away from your location upon reading this review since you push issue off on 3rd party so you don't have to deal with it. I don't get to do this for my son often. I stayed at a room so my son can swim on his school break and go to arcade behind the property. That cost me way more than I ever would have agreed to, but I was lied to and deceived from the start. If nothing is done to fix this, I'll never stay there again and file complaints about your location and Expedia to anyone I can write a review with.