The Beverly Hills Hotel

The service and special attention

Fantastic property. We own and operate hotels so we value the intrinsic value of hotels. The only downside I would say is the folks working at the Dior boutique that is seasonal for the hotel are very rude and put a damper on our mood but overall the hotel is phenomenal.

One of the best hotels on the planet!

Incredible staycation! From two-weeks prior to our stay, through our last interaction with the bellman, we received first-class service. The facilities and staff are top-notch. Great food as well! Thanks Pink Palace for a great stay!

Fabulous in every way, especially service, with two exceptions 1) Elevators were not working well which caused delays 2) Lighting in the bathroom is terrible for doing makeup. We had to go sit in the chair by the window to be able to properly see. The lighted makeup mirror is not good enough, and using the big mirror is impossible.

Wow, what an iconic hotel with superb service. The check in was smooth, we were walked to our room and had a balcony room overlooking the front so it wasn't quiet due to the busy road. Everywhere is perfectly maintained and super clean. The room was spacious with a very comfortable bed and top quality linen. The one thing we would have liked in the room is a coffee machine but that wasn't a major deal. The pool area is beautiful. When you arrive they set the sunbed up with towels and offer sunscreen. There is waiter service poolside, lovely cocktails. We found it very quiet around the pool and in the lobby - it lacked atmosphere I guess. Being one of the top hotels in the world it seemed very discreet and private. We are neither rich or famous, this was a one off for a 50th birthday, but we received the same service. If you aren't used to this type of service, its a bit strange. People around the pool called one of the attendants to put the parosol up or move it to give them more shade whereas we'd just get up and do it ourselves - how the other half live I guess! We ate at the Polo Lounge, food was amazing. It was very noisy in the indoor restaurant - everyone seemed to be competing to be the loudest - so we opted for an outdoor booth and it was very special. The cafe was great for breakfast, again a booth and top quality food and service in beautiful surroundings. Lastly the coffee shop, nice coffee/food options but its very small and dark in there

It is a beautiful place

The best service and hotel in the USA, love this place

The whole experience was great. Staff goes above and beyond to make you feel comfortable and welcome.

Always a pleasure to stay here