DoubleTree by Hilton Hotel Jacksonville Riverfront

Location is great. I paid for an upgrade to a high floor and riverfront view which was nice But as a gold member I should not have had to pay extra for that upgrade

The room was filthy . We almost checked out The old carpet in room was dirty and there were Stains on floor The chair was stained disgusting I had to ask for a sheet to cover it The bathroom was bad. The floor had definitely not been mopped dark sticky stuff on floor I had to clean up. I didn’t take a shower it was dirty looked like hadn’t been cleaned after last guest The same for balcony floor. Disgusting food and sticky drink spills Didn’t even want to go to balcony I paid extra for. I tried to call front desk twice and was out on hold

The location

Very old, dirty, needing repair. Mold on shower walls, stained dirty carpet, surfaces where towels are not wiped clean, peeling wallpaper. Pictures are of our room. A couple in the elevator were going downstairs to complain because their room was filthy.....

Nice and clean

This property is badly in need of renovation. Paint peeling off of walls, banged up furniture, peeling wallpaper, water stained artwork…every where you looked it was a disaster. Local hotel personnel agreed with the general sentiment that the place needs a redo top to bottom. This was about the worst hotel I’ve ever stayed in…pathetic.

The bottom floor is kept up, but the upper levels need a lot of work. The first room we were assigned had elevator noise so we asked for a change of room. The second room also had elevator noise, but we stayed and left the following morning before breakfast. Review is incredible. The location is incredible. The hotel needs a major update.

Run down rooms.. noise from elevators.

One of the worst Hilton properties I have ever stayed at. The place is old and run down. Sat our by the pool where the cushions on the couch were missing, stained, and had cigarette holes in them. When I got to my room, you had to force the door closed and in the evening you could see daylight all around the frame. Bathroom cabinets were all beat up, shower would drain so slow you stood in ankle deep water. Not sure how Hilton lets this one slide but it is bad! Glad I was only there one night. I spend a lot of time on the road and Hilton is the brand of choice. Avoid this place if you can.

I wanted to suprise my wife for both Valentines Day andvour wedding anniversary by staying at the hotel since l reserved dinnr at Ruth Criss. I was severely disappointed. First the staff was totally unprofessional amd the atmosphere was more like a club rather than a Hilton hotel. This hotel is old and is need of a complete teardown and renovation. For $249 and the Hilton name it was not worth the money spent. Dirty carpet, water damage, stuck hotel room doors, and damage to walls and door sills in the room, hallway and elevator was terrible. No microwave or fridge in the room and no option or access to streaming services- walking into the room was like walking into a time warp-old and small. We will not stay here again. Ruth Criss restaurant needs to seriously reconsider moving their location. We have stayed in Hiltons in Baltimore and New York, they should be embarrassed at this location.

Scenery

No microwave or mini fridge and shower was cod as ice

The area and food

Shower was cold never got hot