The Westin Toronto Airport

The driver who took us to the airport should improve his English pronunciation and speak louder because, due to our poor hearing, we couldn't get off at the correct location. Because of this, he had to take a long detour to drop us off again at the Flair Airlines terminal. He should have been more considerate of his customers. We were in the back of the van, and even though he opened the door to let some WestJet passengers off, he didn't return to the correct terminal. It was our first time at that airport, so we weren't familiar with it. In this situation, one would expect someone who lives there and knows the area to have helped better, but he got annoyed and reluctantly went back and dropped us off at the correct terminal.

Vicino all’aeroporto, navetta gratuita, camera e bagno grandi, perfettamente insonorizzati, comodi e con arredi di qualità. Personale gentilissimo, molto cordiale e professionale.

Spiace doverlo dire, ma purtroppo la pulizia della camera non era all’altezza dello standard di questa catena di hotel. Spero sia stata solo una mia circostanza sfortunata.

This is not the nicest Westin I have stayed at, however it is a great option for staying near the Toronto airport. It’s a smaller, busy hotel, but I found all of the staff to be kind and helpful. I especially wanted to acknowledge Joanna, the assistant manager, who was being harassed by a guest while I was checking out. She remained patient, professional, and calm while handling a clearly difficult guest. Where the Westin fell short for me was the lack of bar soap and lotion in my room. I had to use the body wash to wash my hands. It appears the hotel has undergone a refurbishment, but it felt somewhat low-budget. The bathrooms in particular could use a refresh to better meet the usual Westin standard. That said, if I were in the area again for a quick overnight stay, I would choose this hotel because of the convenience, hospitable employees, and the many food options within walking distance and available at the hotel itself.

The shampoo and conditioner only was expecting more from the beds. Too soft for me

You have to pay for WIFI, TV did not work well. I could not understand the instructions when we signed in. Very confusing. The shower did not drain well

Proximity to the airport

Front desk when I checked in wasn’t friendly and just didn’t seem happy.

This is a great hotel , a few mins free shuttle from Toronto Pearson . The rooms are spacious , well appointed with the fantastic mattresses on the beds .. Across the street is the Keg steakhouse and across the rear parking lot is Ruth’s Chris steakhouse.. so you can walk to two great restaurants from your room in 2 mins ! A great spot , highly recommended as an airport hotel ..

Very comfortable bed

I wasn’t able to take a shower as there was no hot water when I tried to, and not enough time to sort it out before I had to leave for the airport .