Sonesta Select Boston Milford

We booked this hotel for our wedding in 2024, for our October 2025 wedding, about a month before we were informed the hotel had been sold. We made the effort to contact and speak with the new managers and were assured everything was the same and would be fine. We were lied to, immediately we had peoples rooms given away, the prices were completely different and the staff was not ready for a large group. WE went 2 days with no hot water, the rooms were dirty and it was a terrible experience for our wedding party and guests. It is november and the hotel is double charging our guests months later and calling them to claim they have not paid their bills. I am so upset with our experience it truly ruined the hotel part of our wedding.

Price

Dated

Staff was pleasant and did help

I booked 2 rooms 1 for me and 1 for my kids who showed up hours after I did. 1 room was a single bed and 1 room was 2 beds I opened the door to the first room but didn't go in because it was the 2 bed room so I went on to the next room 3 hours later my first kid came into Franklin by train went and picked him up and we go to hotel so he could drop off his bag so we could go to dinner and as we were leaving to go to dinner he tells me his room is dirty unmade beds, towels on floor in bathroom so I go to desk to tell them that the kids room was dirty and the girl gave us a hard time because we were saying something hours after I checked in and had to state I never went into the room as it was for my kids I had no need to go in and the girl continued to question why we were saying something hours after check in she finually called a manager and gave us a different room. My only other complaints I had was no breakfast that was advertised on website and pool closes at 10pm when some people have to use the commuter rail schedule and by time you come in on Franklin train and get back to hotel the pool is closed. The pool needs to be open longer or a reduced price for people not able to use pool

Pool very dirty… not wood floor, expensive for the room we got, but kind staff

Property was nice. Staff not so much.

Staff. They couldn’t find my reservation. I called bookings.com and the AI confirmed my reservation but the front desk lady said she still couldn’t find it. Then refused to continue waiting on me to give me a room and she even confirmed they had one. I told her she had lost my business and would never be back, keep in mind this is after 9pm had already driven about 6hrs to get there. We stayed at a hotel close by that was much cleaner, nicer, and professional and very helpful.