Residence Inn by Marriott Pleasant Hill

The hotel staff were very friendly and helpful. The pillows in the room were too soft. A little disappointed when we went to the pool and there was no hot tub, even though the picture of the pool area does show one. Overall it was a nice stay, would do again

Staff was friendly and the breakfast was good. Room had a bad gas like odor from bathroom.

When I got there it smelled like something died and then I was told that the incidental fee was 200$ and that’s just on a Sunday other wise it’s 500$ my room was ok but the couch was leaning the tub wasn’t clean and we had ants really bad in the bathroom

The $500 deposit was shocking and I wasn’t aware that I needed it. It should have been disclosed before booking because it could have been a disaster for me-

The stairs leading up to our room had a broken/loose step. Our second day, the house cleaner knocked and walked into our room without giving us time to answer the door. Didn’t even wait 5 seconds. One of us was undressed. How unpleasant is that!!? We called the front desk and asked this to be addressed. They said “oh it was probably just an accident”. That’s not what you say to a guest. You just say that we will take care of it and that you are sorry! This made the rest of the trip uneasy and uncomfortable.

It’s a $500 holding deposit. Where any other Marriott I’ve stayed at does not require more than $250 holding deposit.

Great customer service, great location, great rooms.

Smoking is not allowed, not even in parking lot. If u do get caught smoking $$$$

Residence Inn is one of my favorite choices, especially during the pandemic, since I can stock the refrigerator and cook for myself and don’t have to interact too much. This property (like some others) has rooms with doors to the outside, so no need to walk through stuffy common areas. It’s like a home away from home.

I like that the hotels are set up like an apartment complex. I do wish that it stated on here that they charge a $500 deposit when you check in. I didnt know about this so i had to put $1000 up front which i wasnt expecting at all. Other than that room was nice. One of the bathroom doors didnt lock, but it wasnt a huge deal for us. Parking is free but they still give you parking passes for your car. Overall i would give it a 4/5.