Sheraton Hartford South

Convenient location. Our plans changed and we had to cancel one night stay and the staff along with Booking.com made it happen

We were not told the pool was being removed and the bar area was very dark. We were told the bar was open until 10:00 pm but closed at 9:00

The location worked well for us. The room was clean

This is no longer a Sheraton. It is a Marriott Envoy. Has been for approximately 14 years, according to the desk staff. Might make a difference to some. We had an issue with the toilet and using the phone to reach the desk. Bathroom had minimal towels. When we checked out and shared our concern with the front desk staff, they were mildly apathetic. The hotel was clean, but the rooms need updating.

My wife accidentally left a necklace in plain view on the bedside table - taken by the room cleaning staff. Multiple calls were made to even reach the hotel manager and room staff manager, multiple more when they failed to follow up, and then failed to get the person to return it. No more Sheratons, certainly not this one.

The best thing about this place: the staff. Everyone we spoke to was amazingly friendly, warm, and helpful. Now for the bad news. - I was there for two nights. They did not make up our room. This would have been OK if we'd known this service would not be provided, but there was no warning. (And no, it wasn't one of those places where you could opt in or out of having your room cleaned - no way to request, no placard do hang on the door, no warning, nothing.). When we asked about it the person at the desk said "You should have requested to have your room made up if you wanted it." I have stayed in many hotels and NEVER have I encountered an unadvertised expectation that basic room refresh was my responsibility to arrange. - I know this is called a "hotel" but basically it's a motel. No restaurant. The breakfast buffet looked nice but there's no way to get some simple thing - it's either the whole buffet or nothing. - No pool. We didn't want one but it's worth knowing ahead of time. - It was fine - safe, clean enough, convenient - but significantly overpriced for what it was. Summary: I wouldn't run screaming from it but I'd certainly prefer to stay elsewhere in the future. Just average.

Very welcoming clean the service was great

Recent bride here, if this came up as a recommended place to have a room or stay (for any reason) save yourself the time and energy! I had gotten a room block this past October and it was an absolute nightmare when it came time for accommodations for the wedding. If you’re looking for overbooked rooms, rude employees, “extra charges” and overall embarrassment- this is your go to place! To start, our suite was not available to check in on time. Our original booked room was given to another guest.. Not surprised as there were also many other events going on that weekend that when it came time for guests to check in, we were told they were overbooked but it “almost never happens”. Guests were downgraded previously booked rooms based on availability, and OTHER HOTEL GUESTS SWIPED INTO THEIR ROOMS as they were resting- as the front desk didn’t realize those rooms were already taken! Add that to workers NOT knocking on doors assuming rooms were empty to clean while those guests were NAKED AND CHANGING and you’ve got yourself a horrible real life sitcom but you’re the star of the show… I also booked a room to use as a bridal suite for the bridal party to get ready the day of the wedding and, what do you know.. mistake after mistake. The door was locked as workers couldn’t find the key and once they did? Guess what, they couldn’t figure out how to turn on the lights! We also noticed the room was missing ordered supplies (once we could see)! With there ONLY being a time crunch of getting ready on time for my own wedding. Add that to management not accepting responsibility and specifically stating there’d be no refunds and there was nothing now that can be done. I’ve never in my life had a worse hotel experience- AN ABSOLUTE NIGHTMARE FROM START TO FINISH!!! Save yourself the time, aggravation, and money via hidden fees and STAY CLEAR!

Very very big and the room was nice and spacious! The staff was very friendly and helpful!

I didn’t like how the breakfast wasn’t included.. and on top of it it was $17/pp. I know it’s nothing big but $17 is alittle high for what they were serving.