Hampton Inn Charlotte/Matthews

Out of hundreds of Hamptons we have stayed in over a 10-year period, this has to be the worst for so many reasons. The two main ones are that the desk staff was very rude and wouldn't even recognize my Gold status and even asked me to return one of my two allowed waters from my room and refused my snack. Second was the shower, it look like a murder had happened just before we arrived, and the desk clerk didn't want to even discuss it. He down graded my paid room in an 80% empty hotel just because he didn't like that I was white. Please avoid this place at all costs.

The area around the hotel was fine, it was close to Downtown Matthews. The hotel was easy to check-in to using the Hilton App. The room had ripped carpet right in front of the entry door. Possible tripping hazard for those using a walking assistance device. The room had an odor consistent with something being wet and souring. Since I was traveling alone, it did not bother me to the point to request a different room. Though I would have if my spouse had been with me. I most likely will not stay at this location or chain again. I usually stay at other Hilton properties (Double-Tree or Embassy Suites) with a much better experience. Based on this stay, I would not reommend this place to a friend.

Property seemed older and furniture and colors were def old style.

I enjoyed the clean room

excessive ($75.00) pet fee; It is just a profit point on hotel part after advertising pets are allowed.

very close to food options and not far from downtown

Both check in and check out people were so helpful and polite.

There was little to appreciate. I booked this hotel because of my previous experience with the Hampton Inn brand. The amenities and level of service I experienced during my stay were below what I experienced at other Hampton Inn locations. Breakfast on Saturday was good with egg white frittatas, sausage, and breakfast potatoes.

The staff with two exceptions, were unable or unwilling to work to meet my needs. My needs are simple: cold Coca-Cola and hot coffee/tea. The carafes in the lobby were not stocked with hot coffee or water for tea except at breakfast. To get hot water any other time, I had to wait for the concierge to go to the breakfast preparation room and get hot water from the industrial coffee maker which also dispenses hot water. The coffee was lukewarm and was weaker than the current Democratic Party elected leaders. The pantry where guests could purchase snacks was poorly stocked. My first night, all that was in the refrigerated section were a few bottles of Dasini water, cherry Powerade, and a few cans of Monster energy drink; but no Coca-Cola. I told this to the concierge who asked if I was a Hilton Diamond member. She told me that if I was a Hilton Diamond member then she could give me one can of Coca-Cola free of charge as one of the benefits of that membership tier. I informed her that I was not and am not a Hilton Diamond member but that I offered to purchase a can of Coca-Cola. She said that those cans of Coca-Cola were not for individual sale. It is also important to point out that there are no soda vending machines on this property. The breakfast was underwhelming. Friday’s breakfast was instant eggs, stale biscuits, and watery sausage gravy.

This site was close to where I needed to be for my class. This property looks like they are doing repairs from a water leak problem in the bathrooms. They did not take out my trash from my room, but I guess I was to ask for that. I am surprised as when I worked for the Hampton Inn that was my job. I was told to take out the trash, make the bed, and wipe down the bathroom. I did not get that service.

Not a clean hotel. No security on staff to control disturbances from other guests. We experienced loud continuous barking dogs, another guest playing loud music, all of this and a filthy room after driving 8 hours from PA to attend my mother's funeral!