Mercure Paris Roissy Charles de Gaulle

The hotel was lovely itself, close to the airport. Unfortunately I didn’t realize how far we were from all the attractions.

Excellent

Okay for a one night stay before flying home, but just barely. The room desperately needed a deep clean. The coffee maker’s water tank was disgusting. The elevators would bounce a little and jerk before opening. Kind and helpful staff.

Shampoo / Conditioner/ body wash was in the same bottle…it would better to have a separate bottle for each

Upon getting to our room, I realized right away it wasn’t what I’d booked and that the AC was out of order. Immediately went to speak to the front desk where agents weren’t very friendly. No one came to look at the AC, though a fan was offered and I was rebuffed when I asked for a double bed rather than 2 twins crammed together since that was what I’d paid for and what was stated on my reservation. Later, when going to the restaurant for dinner, the service was unfriendly. They were having an IT issue in the kitchen. Understandably, they were functioning as best they could but our order took a very long time and our appetizer never arrived. It was removed from the bill thankfully

I was completely underwhelmed. For a hotel with such high ratings, I was surprised how old and bare the room was. There was a dirty smudge on the mostly bare walls. There were no USB outlets for charging devices. Bathroom tile and carpet were very dated. There was no coffee maker in the room and very little furniture. There were a couple bags of herbal tea and kettle. A small window overlooking the roof of the building gave the non-existant atmosphere nothing to add to. There was nothing in the way of amenties. Soap dispenser in the shower and by the sink but no shampoo or any other toiletry items. Surprisingly, for an airport hotel, there was no complimentary airport shuttle. For 5 euro, I paid for a shuttle ride to the airport, but would only make one terminal stop. I took another 20 minutes for me to get to my terminal.

Great property for a short stay! Clean, comfortable and will stay again...

Comfortable, large affordable room. Great communal areas!

Clean hotel. But there was a £5 per person charge for the shuttle.

Cannot check in they say cannot find booking