Mercure Paris Roissy Charles de Gaulle

The hotel looks beautiful but the rooms are badly in need of refurbishing - old carpet, old and torn drapes -it is a pity as the staff is really great.

Very clean, nice staff and very convenient location

The general condition of the hotel appears to indicate that it has a high occupancy rate, yet the maintenance does not keep up with the wear and tear on the rooms and the common areas. On the 4th floor paint flakes are seen on the carpet as a result of an ongoing water infiltration issue above. The friction fit connector on the hose running to the shower head in 436 would detach from the head by itself while showering. Despite being told that it would be fixed each day they eventually moved me to 435... A room where half the shower door was missing. The beds are comfortable, and the rooms are tidy, despite the poor maintenance. The breakfast is excellent, and the bar is comfortable. The restaurant menu is uninspired and designed to offer a short selection of fare to a broad pallet. The food served is passable, with a couple exceptions. On the assiette de charcuterie the bottom side of the jambon de Bayonne had rancid fat which was starting to mold. And, the tartare should be avoided (trust me, the following 24 hours may not be pleasant). Front desk staff are polite and helpful. Despite trying to charge a higher rate than agreed with hotels.com, but when they were confronted with the disparity they adjusted it. Same for the included breakfast which they tried to charge for.

Great stay

Very friendly staff. Should have a flyer in the room with general info.

The place is nice clean and child friendly, the breakfast choice is amazing and appetizing.

Close to airport with easy access to shuttle. Hotel room spacious and was fine for 1 night stay.Would have been great if they had toiletries such as toothbrush/paste.

Good: Quiet location near the airport. Needs improvement: dinner menu selection is extremely limited, especially for anyone with food allergies. We had to go across the street to find anything that had no dairy.

we loved everything about this place, it was fantastic and awesome. had a spacious room and even an additional room again all well equipped..the meal was great, stayed two nights and i loved it..the receptionists were always ready to help..

The roo s are fairly basic but the beds are comfortable with decent duvets etc. Hotel is very convenient to the airport with a free shuttle service that does a loop arlund several in the area. (Pink line). Easy walk to a couple of restaurants acroos the park in the village if you don't want to eat at the hotel.