Quality Inn & Suites Alexandria

Clean comfortable room

The pool was not functioning

Unfortunately I booked while on the road and did not see the property ahead of arrival and made the mistake of a non refundable too. I booked it because of the ‘kitchenette’ and need to freeze cold packs for travel. Instead it turned out to be a dirty sink, unclean microwave and small frig. The room in general was poor for cleanliness it had pet hair & stains on chairs/sofa so they we’re unusable. Staff was pleasant.

Needs work room was freezing coffee/hot water machine was broken. The tub and sink were painted and they were both peeling. Parking lot has large pot holes

When got there the place looked abandon,shut down, and parking lot had no vehicles parked in it. Called to make sure it was open. Wish i would of taken pictures. Checkin wasnt good. Pool was closed un useable. Then had double reservations. Then checked out 4 rooms from bathroom being dirty i u could write my name on the dirt in tub. 2nd one had hair and wiskers over counter and sink. 3rd one the bathroom had fruit flies or fleas in the bathroom all over. 4th one had dirty socks on the floor so showed rooms arenot clean. from last occupient. We need to get to my daughter wedding rehearsal so took last room but decided i couldnt stay there went back handed in my keys. was told they dont give refunds has to be done with booking company. Drove by hotel daily the most cars i ever saw was maybe 6 cars in parking lot.They were mostly construction /company businesses vehicles.

Upon checking in, room was horrible. No phone, not enough lighting or lamps, no tv, smelled musty/moldy, shower curtain had mold at bottom of it. We were moved to another room because we complained. 2nd room brighter, had phone and tv but that horrible smell still very heavy. We were not informed, nor was it written anywhere, that to actually watch tv, you had to enter a code. That smell followed me home. It permeated all my clothes, my duffelbag and my suitcase. Will not stay there again.

Lack of maintenance all around.

They was freindly

The staff was so rude and had the worst customer service ever. The pool was not working and I was not told until check in. I would never recommend this place to anyone

My fridge didn’t work and I told them about it and they never fixed it