Sandman Hotel & Suites London Downtown

The place was nice and clean and the room was good for space

Area around the hotel was sketchy

A localização é excelente, o quarto confortável e espaçoso. Os funcionários também são muito gentis e resolutivos.

O café da manhã é um tanto quanto simples demais.

What I didn't like was that I paid 193 for one night. When I checked my credit card statement, I found that you had charged me $268. Why?

I booked a room for four but it was not prepared for four guests. There were not enough cups, napkins, or basic amenities provided, which was very disappointing. At the breakfast lounge, I was only able to get one cup of coffee from the coffee machine, after which it ran out and was unavailable for the rest of my family.

The front desk staff were quite friendly. My room was spacious and comfortable. The included breakfast was one of the best I've ever had at a comparable chain (the breakfast sandwiches were a sweet perk).

The hotel could use a refresh. It's a little dated in general and the bedside table in my room had several cigarette burn marks on it. There were very few outlets in the room, which made it difficult to charge my phone. Some sort of tabletop access to charging apparatus would be a very welcome addition. The price was high given the condition of the property, but I understand room rates across London are oddly high.