Hotel Borg by Keahotels

Great location

Staff were miserable. Only spoke when spoken to. No smiles/greetings. Hotel room so hot! Shower-poor installation with water flooding bathroom floor. Room overlooked black roof. Notified staff I was turning 65. We stayed 5 nights. Not even a Happy Birthday drink or note. Don’t book in advance on booking.com. Save hundreds by booking last minute. If you book ahead and room rates go down-which they did. Hotel & Booking.com won’t give you lower price. Will never book ahead of time. Room was $500/night. Definitely not worth it. Great location but stay at hotel one block away for 1/2 the price. Staff needs training on customer care. A smile and hello goes a long way.

Could not have asked for a better location, close to the bus stops for tours and for the bus trip back to the airport! The hotel is right at Parliament Square, and close to all the restaurants, night life, and museums. There was also a grocery store a couple blocks away. The front desk ladies and gentlemen were friendly and accommodating. The buffet breakfast had many options from which to choose, all delicious. The room was clean, quiet, and met our needs. Just a wonderful stay!

Good location. Room has almost no storage. To charge devices I have to crawl under the desk where the outlet is - or I can use the outlet on the wall next to the bath and hope I don't step on my devices. The buffet was as bad as I've experienced. They were not prepared - no coffee, water, juice, salt/pepper. The selection was minimal with undercooked potatoes and the eggs were cold as the warmer wasn't turned on. The lone hostess couldn't cope. They operate a restaurant here?

I liked the style and breakfast was good (good selection of hot dishes), the hotel is not super new but it's well maintained and looks charming. My room had a second door between corridor and main "bed" place separating wardrobe and bathroom which helps with soundproofing and feels more cozy. Good curtains helped with Icelandic May nights with basically no full sunset. Location is also very convenient. Two things which had negative impact on my experience: 1) Getting hot water takes a lot of time, so you basically wash your hands with cold water all the time and have you be patient when taking a shower. It comes eventually but it's the slowest I've ever seen (more than a minute if you're unlucky). 2) Soundproofing against corridor is good as I mentioned due to two doors. However I was able to hear other rooms lound and clear, was even awake from an alarm from the other room. My neighbors were quite during night hours so it wasn't a huge problem, but it exists (as in most hotels). It was my first time in Iceland so it's hard to properly rate value for money, I'd say it's rather ok/good given the overall high prices in the region.

Great location near bus stop three for excursions and flybus. Had a deluxe room which was spacious and comfortable. Good breakfast in the morning. Would have been nice to have more options than drip coffee included. Long time since I’ve had an actual key for the room which was a nice touch. Liked the art deco feel and the history around the building. Would definitely stay there again.

Hotel is Centrally Located in the Center of Reykjavik. The Staff at the Front Desk were very Professional and Friendly. The Hotel Common Areas and the Room were super clean. I especially enjoyed the Spa in the Lower Level. Perhaps most importantly, the Value for the Room Rate was excellent. I would stay here again if I do another trip to Iceland.

Exceptionally helpful reception team who recommended good local restaurants and provided directions to local attractions. Bedroom was spotlessly clean and everything worked well. An early check-in also made our stay more comfortable.

Lovely hotel, great location, great front of desk staff. Unfortunately this hotel is let down by its miserable breakfast and unpleasant breakfast staff. I do not understand how a prestigious hotel can allow such sub standard service and terrible breakfast. Alleged broken coffee machine ( why turn it on 2 days running if it is broken?), the premade coffee was undrinkable. The pre cooked hot food looked too bad to want to try it. No offer of freshly made eggs. Negative answers when asking for a fresh coffee. Sad looking fruit, cheapest looking processed ham that I would not buy for my dogs. I have given 3 stars for service as the front of desk staff were great. Needs new management

Comfy room with good bed and shower. Location allows for an easy access to Reykjavik, great for 2-3 nights

Breakfast rather simple for such a nice place, could provide more healthy options and also they charge in addition for more 'luxury' coffees, incl cappuccino . Parking takes some walking and is paid, which can be a challenge in winter time

Perfectly located in downtown for easy walking to lots of places. Hotel was clean and well appointed and had great Art Deco style. Our stay included the breakfast option and it was always fresh and provided plenty of options. We did not get to use the spa due to all of our other activities but peeked in and saw that it was cozy and looked relaxing. My partner did use the rowing machine in the gym and enjoyed that. Our room had a great view over the square and was nice and quiet. A highlight of the hotel is the staff. Daniel at check in was so very helpful during our entire 6 night stay. His recommendations were spot on and he never missed the mark. Take advantage of the staff's knowledge! We rented a car for our stay and parking is expensive and not at the hotel. We had a 3-5 minute walk to get to one of the 2 parking garages when we needed the car. Be sure to ask the front desk for parking recommendations. I would recommend this hotel without reservation.