Hotel Borg by Keahotels

We enjoyed the stay at the Hotel Borg. Very clean, nicely decorated, quiet and friendly staff. We recommend it

I'm pretty particular about hotels so I am surprised by negative reviews here. We thoroughly enjoyed the Hotel Borg, although we only stayed for one night. Our room (Deluxe Room) had plenty of space for the two of us to spread out. It was better lit than most hotel rooms, the bathroom was spacious and had a view, the floor was heated in the bathroom. The room was very clean. Our view was so interesting looking out to the other buildings. The only downside is that it was very noisy at night from the restaurants down below and we had to leave the windows open for fresh air so we heard the noise. But since it was the last night of our trip, I was okay with that.

Breakfast was a bit disappointing

All services in a very good level, the breakfast good but the cleaning of the room and in the overall surrounding areas very good.

Hotellet har et gjennomført art-deco designuttrykk. Fine rom som er av helt grei størrelse samt pent oppussede bad. Beliggenheten er svært sentral.

Frokosten var svært skuffende og langt under kvaliteten til hotell i konkurrerende kategorier. Hotellet har ingen restaurant i drift om kvelden til tross for fin spisesal/restaurantlokale. Hotellet hadde en policy om at de ikke redde senger/skiftet håndklær hver dag. Dette må man be om spesielt og da gjør de det kun annenhver dag. Betjeningen er høflig, men distansert og byr ikke på noe ekstra for at man skal føle seg velkommen.

Lovely warm welcome from the staff at the front desk.

We had to leave for the airport at 7am so missed breakfast, which we had paid for.

You need to do something about your gym. It needs to expand. Also the staff is not very friendly, they do not look you in the eye. They do not seem genuinely happy that you are there as a guest. They say all the right words but their heart is not in it. No bellman to greet guests outside the hotel. Just someone at the front desk registration is the first person you see when entering. Terrible security and not a pleasant entry at all. Also you closed your restaurant, why? To save money? The breakfast is the single worst thing about your hotel. Tables are not clean, grabbing a table and food is a free-for-all, there are no knowledgeable staff to direct or help. Just a terrible experience at breakfast. I know the hotel has a lot of history, and maybe still counts as 5-star in Iceland, but it would NEVER qualify as 5-star elsewhere. 4-stars is still good, that is what Hotel Borg is. If you truly want to be 5-star you will need to invest in more and better service.

Not up to the standard of 4-star hotels elsewhere in the world: no minibar, no complimentary bottle of water upon arrival, cleanliness issues (stained bath towels), average-quality bedding, limited breakfast options, and coffee available for a fee (only a tasteless coffee in a thermos is available)