Hotel Borg by Keahotels

Very well located, close to everything. Windows open to get fresh air. The personnel is dedicated and very nice. We’ll certainly recommend your hotel to our friends.

Hotel Borg is a lovely hotel located right at the heart of downtown Reykjavik, where regardless of if you're leaving or entering the building, you can feel the palpable energy of the city everywhere. It's one of the main draws for me to keep coming back. I also loved how it was only 2-minutes away from Bus Stop 3 for tour buses and is walking distance from all the iconic sites. The staff was kind and helpful. They're awesome for holding your luggage for you free of charge while you explore the city before the 3 pm check-in, and that they just might let you check in an hour early, also free of charge. The rooms are quaint and small. I didn't have the heated bathroom floors like other reviewers have mentioned, and my room didn't have a view, but that was okay. I really enjoyed the Molton Brown products. Housekeeping always made my bed and replaced my bathroom towels every day, just as I requested at check-in. The room was cozy and I slept well even despite the hotel being next to a lively bar and pub; if anything, the night life added to the ambiance of a charming hotel. This hotel has all the makings of a 5-star hotel, but its big issue lies in two things of which Hotel Borg highlights as their star feature on the website, but that was otherwise just not good: the spa and the breakfast. There were no staff at the spa. The hot tub was empty, and the sauna was also turned off, so I was left to only enjoy the steam room. It made no sense as to why such a nice spa, especially if it's supposed to be complimentary for all guests, and if it's open, was otherwise abandoned. When I brought this up with the front desk, nobody seemed to care. The breakfast was pitiful, to say the least, and is not worth the 30-euro surcharge. The hot food was cold, the bread was stale, and the pastries looked and tasted old. For being a buffet, there wasn't really much to choose from, it was just your standard hotel breakfast fare, but the worst you'll ever try. Nothing had flavor or seasoning or was undercooked or overcooked. There were staff there, but they paid no attention to the guests and didn't seem attentive to the buffet spread when there was a mess or when something needed replenishing. It was seriously the worst hotel breakfast I ever had, so bad that for the rest of my stay I went to nearby bakeries or convenience stores in the morning before my tour excursions so that I wouldn't feel the need to have breakfast at this hotel again. Other than that, though, I otherwise enjoyed my stay. I will book with Borg again, but they seriously need to revamp their spa and breakfast. It's just inexcusable for this establishment to neglect them. This hotel is an icon, and should be treated as such, so I only hope that in the future they'll also recognize that too.

The hotel was well maintained, the rooms were very nice and the staff was friendly and helpful. The rooms were very warm and noisy at night because there are bars/restaurants located nearby. If it wasn’t the first two days of our trip and we were more well rested this wouldn’t have bothered us! Overall a great location and a nice hotel.

The Hotel is in a wonderful position, close to restaurants. My husband and I were very happy with the room when we arrived.

My husband and I stayed for 2 nights. When we arrived, the hotel had a "go green" notice in our room to say our room would not be serviced unless we requested it. The following morning we requested our room be serviced, but it was not. Arriving back after a long day to an unmade bed, dirty coffee cups/wine glasses, overflowing bins and a not pristine shower, certainly spoilt our day!!

Location, well appointed, friendly staff Fridge, coffee in room

Minor thing: while there was coffee in the room, I expected a bottle of water but I know that the tap water is fine to drink but I like my water ice cold. Also not fond of the pillows,

מיקום מושלם חדרים נעימים ושקטים

יקר ביחס לתחזוק המקום ארוחת הבוקר לא כלולה אין חנייה של המלון

This is a beautiful and elegant hotel. The accommodations are excellent, including a very elaborate breakfast. The staff are very friendly and completely fluent in English. The location in central Reykjavik made it very convenient for us to see the city and walk to a number of venues. There is nothing left to be desired!

Comfortable room, pleasant staff, attentive housekeeping, delicious breakfast all contributed to a great place to stay for a few days layover in Reyjkvik, Iceland. Thank you.

The room was spacious and location was excellent. Walking distance to every single tourist attraction, with lots of parking garages near by as well. Staff was extremely helpful and friendly.

My mattress was crooked, every time I turned in bed I thought I was going to fall off the bed. Also found a short hair in my pillow before lying down, like a man's hair, but everything else looked very clean.