Spark By Hilton Louisville Airport

Everything was so clean and brand new. The beds were extremely comfortable. Easy access to the festival grounds. Shout out to Mary, she is the best!!! She keeps everything running smoothly. We will be back next year!

The hotel was in the process of being renovated. It had just been sold to the Hilton chain. The staff did their best but they were definitely not ready for guests. Although there was alot of renovating going on (mattresses in the corridors, plastic tarps hanging over certain areas), our stay was okay. We chose this hotel for its location within walking distance of a music festival.

The staff was Very nice and helpful. They are in the middle of renovations and staff are doing what they can. The shower was awful with no water pressure. The towels are tiny and rough and non absorbent. The bed was very comfortable. Drawers would be nice to have.

The breakfast was a joke. The night time manager was rude and inconsiderate. The rooms were not that great. The only good thing is that it was close to the Louder Than Life venue.

Front desk staff was very friendly. Hotel was in process of remodeling but still comfortable

The hotel is not the hotel pictured. They are under construction to become a hilton. Its currently a roadside sleep inn. The lobby was littered with buiding equipment and trash. The mattress where just hanging out near the elevator upstairs. The tv never worked in the room. Staff specifically M.S. was super kind

The place is under construction but one person seen all week actually working one day. The room makeover had cheap shoddy workmanship. The A/C was leaking onto the new rug, we had ants and no one came to the room all week to empty trash or make the bed. We were very careful with trash and emptied everyday ourselves bc of ants

The hotel was under construction in all rooms on the 2nd floor with construction materials all over the 2nd floor hallway. Rooms on 2nd floor were unlocked and work was being done workers to include my hotel room. Furnitures in my room were all at the center of the room. I informed the hotel rep that I will nor stay at this hotel as it was not ready and unsafe. He begin to tried to move furnitures in place and I told him I want a full refund and I will find another hotel. He stated Expedia will have to refund me. I contacted Expedia at the presence of the hotel rep and Expedia rep stated their phone number is disconnect. Expedia also sent an email to the hotel but hotel refuse to respond. Expedia stated the Sleep Inn Hotel has to approve the refund for Expedia to process the refund. The hotel rep did not seem to want to help me in anyway even it was hotel at fault which lead me to believe the hotel was scamming me my prepaid hotel payment. Expedia informed me that they cannot refund me as they still cannot get in touch or have heard back frim Sleep Inn Hotel. I do not recommend this hotel as they will scam you and they surrounding area is not safe. I ended up rebooking with Expedia at Louisville downtown for almost the same price I prepaid for this hotel. I have contacted by bank and they assured me they will get my full refund.