Courtyard by Marriott Fayetteville

reservation was obtained 3rd party Hotels. Com and a receipt for the reservation was provided. Upon arrival the desk clerk processed my credit card for the full amount of the night which was in excess of the amount paid to hotels. com. I was instructed to discuss this with the am manager. The manager Sophia did not listen to my concerns and only told me that the problem would be corrected. She had poor listening skills and did not provide me with a receipt. Not pleased with how this reservation was processed by the hotel staff.. Please accept this as a formal request for rectification of payment processes.

property is kind of old and worn, not bad but not premium. location is good for Fort Bragg / liberty. if there was a bar I didn't see it. breakfast very overpriced.

Not up to the expected Courtyard experience. On check in, I asked when the bar would be open (I arrived at 5:30pm on a Saturday). I was looking forward to food and drink. The very nice desk agent explained that they just switched to Courtyard, and don't have their liquor license yet. But I can bring anything in. This is kind of weird, as there are reviews of this hotel going back to at least 2021. Walking to my room, I noticed an aroma. Not offensive, just an aroma of stale air. Getting to my room, I saw that this is an old property, and hadn't been fully updated. The furniture was the standard Courtyard furniture, and the bed was great. But: - They still have the locks where you have to insert the card. There is no mobile key option. - There was a tub in the bathroom. I haven't seen a tub in a Courtyard in 15 years. - The windows are not sound proof. I can clearly hear the highway. Literally every other CY I've stayed in has been very recently updated. This one needs some TLC. One of the main reasons I stay at Courtyard is because there is food and drink on site, and I don't have to go back out to get dinner. After a 10 hour drive, this is huge. This, and the condition of this property are making me rethink choosing Courtyard in the future.

The hotel was quiet & halls & elevators were clean as was the parking lot.

Upon check in we were told our room would be cleaned daily unless we requested different. We requested daily room cleaning & no one came until we asked for it to be cleaned & was told by the front desk that housekeeping had already cleaned the room. Our room also did not have remote for the tv & there were very channels to pick from. The pillows were absolutely horrible & need to be changed ASAP.

I rated this property poorly because the guest room entry cards would NOT work on the entry doors from outside the building.

This was out of our way from I-95. But booked in advance because sometimes hard to find a room. Was travelling from Fl to PA. Needed overnight stay. Read reviews sounded nice, but it was old and mildew smell. the area of town didn't feel safe and to top it off the shower had no hot water. My recommendation find another hotel.

We were driving from Quebec to Orlando and stopped here for fone night. This is an older Courtyard property, but reasonably well maintained. The front office staff was excellent, and rooms were clean and comfortable. The breakfast sandwich I had from the cafe before we left in the a.m. seemed as if it was old product. it is what it is. I'd stay here again, though.

It was on our way to Washington, good location not far from 95. The room is big and there is free parking available on site.

A bit expensive.