The Goodwin

I’ve now stayed at The Goodwin three times, and each visit has been exceptional. It has become my automatic first choice whenever I’m in the area. The location is incredibly convenient—an easy walk from the train station or a quick ride share—making travel seamless and stress‑free. From the moment I’m dropped at the front door, I’m greeted warmly, and that level of hospitality continues throughout my stay. The hotel is beautifully maintained, with a timeless charm and an attention to detail that truly stands out. Cleanliness is consistently excellent; every space feels fresh, cared for, and thoughtfully prepared. The rooms themselves are a highlight. Each one feels unique, with gorgeous tile floors and a shower that honestly feels like a dream—spacious, modern, and designed for pure comfort. Despite being in a central location, the rooms are remarkably quiet, offering a peaceful retreat at the end of the day. What keeps me returning, though, is the staff. They consistently go above and beyond. On my most recent visit, Bren and Peta took the time to stop and speak with me, and every interaction I’ve had with the team has felt genuine and attentive. They’re always on top of things, and it shows. For the level of service, comfort, and overall experience, The Goodwin offers exceptional value. Each stay feels elevated and memorable, and I always leave looking forward to the next visit. I can’t recommend it highly enough.

The 2 queen-size beds and the room size were comfortable accept the pillows too soft I woke up with pain in my shoulders and neck,but everything else was exactly as described on their website. The bar was loud on Friday night,but everyone looked comfortable enjoying their drinks as the DJ played music it was a nice atmosphere. The location was excellent close to everything especially People’s Bank.

The hotel is located near every thing,the valid parking, no rugs in the room and no smoking area in the hotel.

We had an excellent stay here — wonderful staff, beautiful rooms, comfortable beds! Highly recommend

Bridgette and Jeslynne were extremely helpful professionals and were a pleasure to work with. I definitely appreciate they’re attitudes and smiles

Very poor customer service

Customer service

The experience was short but fantastic! Visited for work and the location is great, the vibe and look of the hotel is fantastic- rooms are big and comfortable and so well appointed- the best part was the service- everyone made me feel at home with service with a smile and the manger went out of her way to make sure I had a great stay- highly recommend it! Thank you Suanette for the hospitality

We were due to stay here but because of the snow storms on the East Coast we got stranded in Boston for a extra night we called the Goodwin to explain and ask if we could move the booking to the day after as trains and busses were back running they advised us to go through Booking.com so we did we changed the date followed by a email explaining . Not only did the Goodwin bother to reply or acknowledge our email we lost our money and had to re book another hotel . For they money the Goodwin charge per night we expected at least a acknowledgment and a yes or a no - Terrible Customer Service and we would neither recommend or book here again Not even worth a 1/10 Bad Service from the staff