The Ritz-Carlton, Amelia Island

It was ok

Cold

This hotel is amazing! Exceptional staff, facilities, accommodations and dining. 5 star! A++++! Special kudos to Joanna and Kristi in Guest Relations. They were gracious, informative and generous prior to and during our wedding anniversary stay. The over-and-above diamond tiara award goes to Kaeyler at the front desk. She is THE BEST. Her enthusiasm and sincere desire to deliver an amazing stay radiates. Such a pro! The Ritz Carlton Amelia Island was well beyond our expectations. We shall return.

The 50-minute facial was underwhelming. I also added a collagen mask and scalp massage for an additional $100. The “collagen mask” was simply a sheet mask (a $60 sheet mask) that repeatedly slid off my face while the provider attempted a scalp massage. Unfortunately, the scalp massage itself was very minimal—it felt as though oil was applied to my scalp with little actual massage. I’ve had significantly better scalp massages at my hair salon. Given the added services, I expected the overall experience to last longer; however, the appointment remained only 50 minutes. This made it feel as though portions of the facial were either omitted or rushed. Overall, the experience was very disappointing. As a local, I love the hotel and the spa facilities, but the services provided do not meet the standards expected of a five-star hotel. I have received better facials at local spas and chains for less than half of the cost. Unfortunately, I will not be returning to the spa.

Arrived Christmas Eve left 1-3-2026 It was very busy worse than summer. Had several massages, a facial, haircut and had some problems but the Spa Mgr., Camille made everything wonderful and special thank you. I wouldn’t go this time of year again. Our room smelled so we bought several candles to try to hide the smell. We had an oceanfront suite, beautiful view but the smell was like stinky feet. Our housekeeper was wonderful Diane she even gave us a candle. Our server, Avery at Tidewater was excellent. We love this place the employees make it special as well as that view. It does need some work and more staff.

Having the opportunity to stay at the Ritz-Carlton, Amelia Island during the holiday season was truly special, especially during New Year celebrations. The property caters to families and offers many activities to relax or be active inside. Even though there is no active service in the beach due the winter season, you can still use chairs to sit and stare directly at the ocean, which can be truly relaxing. Staying in Club Level was worth it. For those who have big families, it can be extremely worth it. The Club Lounge offering five different food presentations, plus attention to detail can be priceless during a stay at the Ritz-Carlton. In addition, the direct ocean view rooms in Club Level, with a small balcony, was quite wonderful and relaxing during our stay. A guest room is around 400 stq. ft., and bed, bathrom, and other amenities were more than worth it. I did not get a chance to visit their restaurants, but did get a chance to visit their spa during our entire stay. Jacuzzi, steam room, sauna, relaxation room for men and women, social room, and an outdoor pool and jacuzzi made this stay extra special and relaxing. It was crowded, but overall the qualitfy of service provided by each Lady and Gentleman was top notch. Finally, valet parking is $40 a day. I would recommend this hotel for its location, relaxing ambiance, and attention to detail that is provided by all of its team. I will definitely come back in the near future!

An excellent experience. Well-appointed rooms with great views and all the amenities you could possibly need. The property is a bit older but it has been well-maintained. The staff is very friendly and helpful. The restaurants were very good and the location is amazing. Amelia island beach is absolutely stunning: fine white sand, gentle waves, walk for miles... If I have one complaint, it's that there were a lot of kids there, which made our stay less peaceful, but that's not the hotel's fault. They cater to lots of families at that holidays and have everything set up for the kids to enjoy. So, if you're looking for a nice couples retreat, this probably isn't it.

Stayed at the Ritz with my partner for a baby moon and booked a sunrise maternity photo shoot on the beach with Donna. The photos turned out amazing and she made the entire experience so easy and enjoyable! Highly recommend!

This property should not be called a ritz. Neither the amenities, service, quality, or rooms were up to that designation. We stayed here a year ago and it was quite nice. Perhaps there was a change in management but the hotel is truly mediocre. I would place it as very mid range Marriott or Hilton. A few examples: The rooms are dated and tired and must be redone, given how much we paid per night this is shocking. There are dozens of small things that add up to absolutely not being a luxury or Ritz experience: no slippers in the rooms, only paper cups in the rooms for coffee; there is no coffee service in the lobby for guests in the morning!!!; the breakfast at the hotel restaurant was horrid, somehow both took forever and also came out cold and congealed with the order wrong, it was so bad they comped our food; room service took ages and was barely mediocre. The workers here are very kind and nice, but clearly not managed well. The whole enterprise seems mismanaged; and it is false advertising to call this place a Ritz and then have this experience.

De overheerlijke sushi in de bar en de fantastische gym.

Het feit dat je voor extra faciliteiten moet betalen en er totaal niet op een klacht via het portaal van booking.com gereageerd wordt. Dit is erg slecht voor een hotel van dit kaliber. Als ik van te voren geweten had dat we 2 x USD 60,- (per dag) voor het gebruik van faciliteiten die we niet eens wilden gaan gebruiken moest betalen, had ik dit hotel nooit geboekt