Embassy Suites by Hilton Temecula Valley Wine Country

Location. Everything is 10 min away The kitchen staff especially the cooks are awesome and super friendly! They make the best omelettes!!!

Hotel needs serious updating! This hotel haa seen better days. This hotel looks so run down. Great location. That is about it. We were here because of a room block for a wedding in one of the wineries over the weekend. We needed to stay closer and where everyone is, otherwise we would have gone to a Hyatt hotel/property. We are Hilton Honor members and Hilton have been disppointing in quality of their hotels. We are also World of Hyatt Members and their hotels are way better. The moment you drive up at this hotel, there is no curb appeal. The place looks old. When you walk in, the lobby is small, the front desk area, it is like you are in a motor lodge registration area. Not inviting at all. There is no appeal. The staff however were very nice. Check in process was smooth. Now, going to the room. We ride the only elevator. And oh boy!! The carpet in this elevator have seen better days. It is dirty, dingy.. and ready to be ripped and replaced. There is a funny smell also. When we got to the 4th Fllor.. the same carpeting continues .. the hall is dark, poor lighting. The wall paper is dirty.. The room — not any better either. Same condition of the carpet. Outdated furniture that have been ap worn i dont even want to sit on the couch, looks ao dirty and dusty. The room looks dark and have poor lighting. Paint is peeling in some areas. There is this very old lookng control panel on the wall that ive never seen before in the many hotels Ive been to nationwide and in other countries. The breakfast -the area need to be kept clean.. and be cleared immediately. The omelet taste good though. Ohh and the welcome message on the TV in our room was not even for me.. it was for a “MARK” instead of Maria. We were so disappointed with this hotel. Need some serious updating and staff training on cleanliness.

Breakfast

There was mold and water damage on the walls

Location

They placed us in a room with a window AC unit because the air conditioning unit was not working. They offered to approve a 50% discount but did not approve it through booking.com

The staff

The rooms are very dated

The morning breakfast was a wonderful experience.

We had to request a change of rooms due to the sliding door screen being completely torn and the 2nd room did not have a screen at all.

Staff friendly on check in, on bring extra pillows and blankets. Breakfast staff was very kind.

The sofa bed should be replaced in 542 totally . My girls found a bug on a pillow which caused sleeping problems

Great staff, very helpful. On-site restaurant had good food and service. Good location with restaurants and other activities in walking distance, close to old town. Room was clean, quiet, and functional. Plenty of charging ports and plenty of parking.

Certain parts of the hotel are in need of some remodeling/TLC. The rate was one of the highest in the area. Early check-in fee pretty steep. The closest functional ice machine was 2 floors away

Great staff great location great price

The room is old and the couch cushions very dirty

Breakfast and location

I didn't get my deposit back $100 plus I didn't get my $120 genius free room I had to pay for all of it never received any thing back been home 4 days now. No refund on my credit card .