Vogue Hotel Montreal Downtown, Curio Collection by Hilton

Great staff, clean and accommodating

The hot tub wasn't working and the mirrors weren't clean

Friendly employees here

Just left a weekend celebrating a birthday at Vogue. What an outstanding property. The rooms are large, comfortable, with excellent beds. Hotel is in a prime location to walk around and explore. However, what made it stick out was the service. Everyone from the valet, to front desk, to bartenders were on point. Service went above and beyond and blew away other high end properties we’ve stayed at. Thanks to all for a great celebratory weekend!

Conforto das camas, tamanho, localização

O atendimento do balcão poderia ter mais protocolo e ética profissional, como por exemplo quando dar uma fatura, deve ser apresentado num envelope … não que esteve errado mas poderia ser mais tipo Fourseason

Very disappointing service. This property does not meet American Express Fine Hotels and Resort standards. I am currently working with AMEX travel agents to see if this property gets taken down from the fine hotels and resorts program. Let this be a warning to any diamond and gold members when booking with AMEX FHR program. Arrival & Check-in: On Saturday, Dec 20, the hotel entrance was blocked due to an event, forcing my Uber to drop me off two blocks away with luggage. There was no bell staff available upon arrival. Additionally, no staff wore name tags, making it impossible to identify who was working — very unusual for a supposed luxury hotel. Welcome Amenity: I was promised a welcome amenity, which was only given after I checked out, accompanied by “we forgot.” This is unacceptable and far below luxury service expectations. Fine Hotels Resorts (FHR) & Hilton Honors Benefits Mismanagement: Staff and management demonstrated poor understanding of FHR benefits and Hilton Honors Gold breakfast privileges. I was explicitly told by both restaurant and front desk staff that weekend brunch (served until 3 PM) qualified for the breakfast benefit. At checkout, management refused to remove the brunch charge, incorrectly stating breakfast items were not ordered. I provided official Amex FHR and hotel documentation proving otherwise. Management then attempted to claim I could only use either the Amex breakfast credit or the Hilton Honors benefit — this is false per program terms. After prolonged discussion, the manager acknowledged this error. I was promised a follow-up email and upgrade for my next stay to resolve the issue. Neither occurred. Again, no accountability. They seem to enjoy this immunity process where no staff can be identified. Currency Conversion Issue: The USD $100 FHR credit and breakfast credits were converted at an incorrect rate, resulting in a lower CAD value by over 15-19 basis points. When raised, I was told “too bad.” This reflects a serious lack of integrity. I am failing to understand how 100 US dollars can equal to 125 Canadian dollars. The US dollar to Canadian dollar was never trading at that currency level for years. I attempted to educate the staff this didn't make sense. They advised me to talk to Hilton Honors Program. Follow-up Failure: I would check in again on Dec 22, no upgrades, no notes, no emails were ever sent. Staff again could not identify the manager involved, as no one wears name tags. Overall, this stay was marked by disorganization, misinformation, broken promises, and a lack of accountability. I will be escalating this matter to American Express, as this property does not meet Fine Hotels & Resorts standards. I given property chance to contact me even on the feedback form. No one did. It seems like hotel does not care about standards nor want to have a serious discussion. I will also be escalating this to Hilton Honors. I sincerely hope my next stay would not have this many issues from checking in to fighting over benefits when its literally listed on the paper during check in.