Hyatt Place Phoenix Chandler - Fashion Center

Chambre élégante et propre. Petit déjeuner très bon et varié. Belle piscine, très propre. Grand parking.

RAS

Clean, tidy and quiet v

All good

Didn't eat breakfast, just had coffee.

nothing.

We were only here for a few days. Location was good, close to shopping centers and restaurants- pretty easy to get around this part of town. The bed was comfortable. Free breakfast is a nice perk, we ate it once and it was what you'd expect- cereal options, bacon, eggs etc.

The room wasn't very clean. The bathroom still had hairs and dried up contacts on the floor from previous visitors, there were mystery splatters on the wall art and the bath hardware was very loose to where it's coming away from the wall when you used a towel, the shower was also showing its age and had staining that was questionable, also water pressure was meh. The vinyl flooring was soft/squishy in areas, it was weird, felt like your foot was denting in the flooring. The outlets on the nightstands didn't work so being able to plug in your phone, or my boyfriends CPAP machine, was a no-go (he slept on the couch next to a working outlet). Our second night staying there I pulled back the coverlet on the bed and noticed that there were stains on the comforter, either someone spilled food or threw up or who knows what (there were dried on 'chunks/debris') that shows the comforter did not get thoroughly washed. How the bed was made and someone didn't notice the stains blows my mind- the bedding is white. When we brought it to management's attention they came and replaced the bedding within an hour which was nice but between the gross bedding and the less than clean bathroom the ick factor had set in. We abstained from eating the free breakfast the rest of our trip, to me, if you can't even do the basics of room cleanliness then what does the rest of the hotel look like. I'm not trying to sound picky here, I try to go with the flow when things don't meet expectations but for me there are some non-negotiables when it comes to hotels and cleanliness is a big one. I chose this hotel based on other visitor reviews and had high hopes, I can't say that I'd stay here again which is disappointing as we've had good experiences with Hyatt hotels before. There are several other hotels in this area, I would check them out first.

部屋までが遠すぎる。 仕事の都合により、予定より早いチェックアウトだったが、延長するように頼まれた。 ホテル側の都合も分かるが、いい気分ではない。 レシートもメールで送ると言われたが、一向に送られてこない。

Breakfast, room

N/a