Econo Lodge Inn & Suites Colonie Center Mall

The price for the two days was reasonable. It was near public transportation and near the local mall.

The fact that it smelled like stale, cigarettes all throughout the room. And also the fact that there were sketchy people I don't want to sound rude or obnoxious , but they might have been drug addicts all around the hotel.

Nothing. The room was not clean. Bathroom was horrible. Mattresses had stains on them. The roomed horrible.

There was dirt and stains on the tub. Checked for bed bugs and found stains on both mattresses. The carpet had caked in dirt. We prepaid for the room and charged $40 for both our dogs. We were in the room only 15 minutes and went to the front desk to request a refund. We were told to call booking.com. They offered us another room and we declined due to the horrible conditions. After talking to booking.com about our issues, we were told that the hotel had an hour to respond to the complaint email with no assurance of any refund. We called the hotel back after checking into another hotel. The response from the manager of the hotel was they have a no refund for cancellation policy and they offered another room. So we did not receive a refund!! We will never stay at a Econolodge or use booking.com again. We did receive a credit of $11.64 on our booking .com account !! What a joke!! We will never recommend Econolodge or booking.com.

Too much dirty,bad behavior.

Dirty promises

Our check in was for after 3 pm and we arrived earlier and it was very nice to get our room early so that that we could continue our day, very appreciated.

We had only one towels, no washcloths in the evening we went to the front desk and asked for towels and shampoo we got attitude like it was are fault.

Having two chairs in the room and a table/desk to write on. Room for parking the cargo trailer.

Convenit to the high way an stores that's about

They said they will come an clean every morning never once the four days I stayed an i had to clean my room when we go here there was a stain on the floor yellow stains under the sheets I found other ppl items on the floor next to the bed the bathroom an tub I had to clean there cable an wifi suck couldn't use the tv it's stoped working wifi was in an out couldn't use this not worth the price the want a nite

The room is very dirty and smells very bad the bathroom have shit all over it they don’t clean the toilet are the room the fridge and microwave was very dirty I will never go here again even if it’s free that’s how bad it is. I am from out of state just looking for some were to rest my head for the night. The owner needs to do better because this is very nasty

Nothing

Nothing. All bedrooms smell cigarettes.

Bedrooms smell cigarettes.