Richland Riverfront Hotel, an Ascend Collection Hotel

The hotel is very run down. The upstairs floor is sagging like it will slide into the river.

Very poor condition.

The location

The staff’s attitude, the floor probably wasn’t mopped ever,

Absolutely unacceptable experience, especially for a hotel that claims to serve families. During the night, my 7-year-old became violently ill and vomited in bed. We had to completely strip the bedding and urgently go to the front desk for clean linens while caring for a sick child. The response from the front desk was shockingly poor. We were told there was no bedding available and that housekeeping would handle it in the morning—leaving a sick child without any proper bedding for the entire night. Moments later, when I requested at least towels to use as bedding, the staff member was suddenly able to retrieve clean bedding from the back. This directly contradicted what we were just told and showed a complete lack of urgency and honesty. There was no empathy, no effort to help, and no basic hospitality shown in a moment where any decent hotel should have immediately stepped in. This experience was not just poor service—it was disturbing. I would not recommend this hotel to any family.

Great location along the river an could all the dog easily. Nice staff and decent breakfast as well.

The overall hotel is dated, cheaply built and looks like the recent remodel was on the cheap as well. Not super comfy but fine for one night.

Right on Riverwalk

Pool not automatically opened during pool hours (had to go to front desk to request)

Close location to where we needed to be. Friendly staff. Pet friendly. Main lobby was beautiful and the room itself looks like it had been updated somewhat recently. Great complimentary clbreakfast.

The bathroom felt like a cheap motel that had somewhat been updated. At first glance it looked great. But the more time you spent. It got worse. The TP holder was broken (no biggie) but the tub/shower was rough! Rusted spots, looked like it hadn't had a deep clean in a hot minute. And the shower head sucks. Yes it still was nice to get a hot shower, but definitely was not the relaxation I needed after being at the motocross track all day. Would we stay again, definitely.