Embassy Suites Baton Rouge

Nice and friendly staff

Nothing

Spacious

The entire place smelled like weed

Breakfast was the best part

Room was molded by window, AC was not adjustable, broken, temperature only stayed on freezing. I think it was like that for the scent of the mold to be undetectable. Also was not allowed to get towels to use for early morning. And no house cleaning . Also needs updating

Full transparency…… The GM, Barry did give us 10K Hilton Honor points as a good faith gesture regarding the room issues that will be explained in this review, but let me start by saying that the Senate Room Hospitality staff, specifically, Mr. James Collins saved this hotel from just a horrible review. Ms Barbara was great as well, but we had more interactions with James who went over and beyond to decorate the space and accommodate us before even hearing about our issues with the rooms. The food was amazing too! I wanted to get that out before becoming longwinded. So we booked the Senate room and a block of several rooms for our daughter’s LSU graduation party last week. It was immediately apparent that this place is in need of some updates, especially the rooms. The toilets in some of the rooms barely leave space to use the flush lever since they are so close to the sink counter. There is also a bit of old smell too, which I would assume is the carpet, ducts, furniture, etc. These are all tolerable things, but let me explain where the big issue came in. (I was going to withhold this information since the Senate Room Hospitality group did such an amazing job, but a friend that works in the field suggested that I be candid since that is what most corporate divisions really want to see.) When we got into our room, we sat our bags down, then my wife and son went down to the front desk to get snacks. While sitting I noticed a bug on the wall. As I got closer, I realized it was a baby roach. I took a picture and short video to send to my wife since she was already down there. They had no issue apologizing and moving us to another room. So far so good. Well, the next day my other daughter (different room) is sitting in bed and notices a bug crawling on her leg. She squeezed/killed it and while pulling the sheets back she notices another one just like it. At that point she calls us to her room so we can see it. I immediately figured it was a bed bug or at least a tick, but wanted to be sure so I captured it in a zip lock bag and brought it down to the front desk. At this point we were concerned because we don’t want to bring any of them to our home. Although we understand that things happen, we still don’t want to have bugs in our rooms. The front desk rep apologized and offered to move her to another room. The issue is that the front desk rep couldn’t confirm that it was a bed bug, but she said that she would report it to management. Later we were called to the front desk to be told that they had Orkin come in and check the room, but no bed bugs were found. At that point I asked them if it wasn’t a bed bug, then what was it? The front desk guy said that he didn’t know. I then asked if they showed the bugs that I captured to the Orkin agent. He said that he wasn’t sure. I then asked where the zip lock bag was at and he said that he didn’t know. After a little back and forth he said that he would have the GM come speak with us. Barry came a little later and attempted to explain that they recently had that room treated and that bugs become more active after treatments, etc. He even made a comment about the hotel being in southern Louisiana so bugs are inevitable. Even though there is some truth to the statement, it is not the best thing to say when we are worried about bed bugs. He continued the denial of bed bugs and kept saying that Orkin came, checked the whole room and didn’t find anything. We asked him since they didn’t find anything, then what were the bugs that I captured and turned in. He didn’t have an answer and when my wife showed him the picture, he said it was a silverfish. That bug was clearly not a silverfish. I then asked if he showed the Orkin agent the bugs I captured, and he said he didn’t. I asked why not and he danced around the question. I asked where the captured bugs were and he danced around that question as well. He just kept trying to show us the Orkin invoice to attempt to prove their visit and findings, or lack thereof. I explained that I brought the bag with the bugs to them to be helpful, so they could show the pest people, but he just kept pushing the fact that Orkin came and didn’t find anything. It was just a little off-putting when the GM of a hotel dances around questions and doesn’t give guests who are trying to help them identify what kind of bugs are in the hotel’s rooms enough respect to answer honestly. I think that if the hotel really wanted to get to the bottom of something like this, they would have shown the pest control company the bugs after being told there were no bugs…..I brought them proof to be helpful and candid. I think James should be given an opportunity to be GM, because his customer service is top notch. He said all the right things while we explained how his department turned a bad experience into a good one.

Save your money and your sanity! This hotel is far past its prime and unless it goes under a major renovation they will never get my money again. My husband and I stayed here the weekend before Christmas and I should have taken the negative reviews to heart. Pros- -Location, it's right off the highway and central in Baton Rouge Cons- -Outdated (Rooms, Furniture, Bathroom) -Climate Control/Humidity/Ventilation -Cleanliness - Breakfast Staff/Area The rooms and furniture are outdated, the ventilations sucks and there's an overall feeling that the hotel hasn't been cleaned properly in some time. The bed was old, box springs creaks and it was slightly uneven. The ventilation is a problem at this hotel, the bathroom counter and the rooms surfaces were always wet. The bathrooms steamed within minutes of running the shower and there's a muggy, humid air that never goes away. You can smell it as soon as you walk into your room. We were miserable all three nights, our room never cooled down adequately, no excuse because it is the middle of December, not summer when air units are working over time. Not even sure why but we could never get towels, we even called down for towels and they gave us extra and when they cleaned the room they took the extra clean towels and we were left with even fewer than we initially started with. The towel issue just didn't make sense at all. I went down for breakfast one day and never went again. Breakfast was served by staff who looked like they didn't want to be there, I ended up only getting a bowl a grits and some juice. This breakfast did not live up the Embassy Brand breakfast which is usually a big reason why I enjoy staying at the Embassy. To be honest, I'll probably never stay at this particular Embassy Suites again. Don't be like me, trust the reviews.

Location!

Older building!

The convenience to highway and the service.

Took a while for front desk person to come to desk.

Everything was nice, staff was very helpful and nice. Room was clean, area was great.

The bathroom could use some updates but nothing major. I would stay again.