Embassy Suites Birmingham

Paying for parking was a surprise to us.

Room was clean, my son enjoyed feeding the coy fish in the lobby

The hotel was nice but did not meet the expectations of staying at an Embassy Suites. I was not informed they do not own the parking lot around the hotel so had to pay extra for parking that i was not informed of prior. The nightly reception was draft beer and wine. The keg only foamed so you only got about 2 oz of drinkable beer per your two drinks. The "snacks" were a bowl of goldfish and some chips. They scheduled maintenance on griddle during breakfast hours so i was informed they could not cook anymore omelettes at breakfast. The time was 8:30 and breakfast didnt end till 9.

The breakfast was good, the evening receptions were nice.

Check in was an absolute disaster. We requested an early check in up grade, but sat in the lobby for 4 hours with no assistance. We’ were actually late getting into our room. I checked in online because the lobby was overrun with people trying to get checked in. Once we got our room code, no one spoke to us or told us we needed to”tickets” for breakfast or happy hour. I had to request the pool be opened as it was 10:00 and still locked. The men’s bathroom toilet at the pool wouldn’t flush and it smelled in there. The whole place just looks tired and needs some refurbishment.

The facilities were fantastic meals were great.

Couldn't get our room as cold as we would have liked it.

The breakfast was good

My bathroom was nasty and the room smelled