Embassy Suites by Hilton San Francisco Airport Oyster Point

Everything was bad. We came from Texas and had a bereavement leave to attend my brothers funeral and my sister-in-law had major surgery and we assisted her to her scheduled surgery and doctors appointment. We came from red eye flight and we were at san francisco at around 1am. We called at 3am to see if early check is possible and the rude lady who answered the phone said no, we have to pay. So we slept at the airport until 6am and went to embassy suite, two ladies at the front desk at that time were miss Yolanda " who apparently has been in the SERVICE industry for 30 years" and the short lesbian white lady . We showed Yolanda our reservation and asked if we could check in early and she told us we can not check in until 2pm. She told us we have to pay for the whole night stay if we want to check in early that time. The reason why we are trying is because we have a positive experience with Hilton hotel in Anaheim before , and at the time they offered us to check in at 6am with no questions asked and no problem/issues. When we asked miss yolanda about the breakfast- on the times and how you serve the customer. They sternly mentioned that if we want to have breakfast we should pay $20 per person since our check in time will not be till 4pm.I then asked if it would be ok for us to walk around the dining area since they just did renervations. The front desk ladies said sure, so I started walking but my wife sat dowm on the corner. Both of these front desk ladies started following me around as if i will sneak in to get free breakfast. My wife saw both these ladies eyeing and following me from the corner where she was sitting. So disappointing treating us like we are going to rob /steal. Its extremely disgusting, disrespectful and appaling. I wonder how they treat other clients or customers. Because if they were able to treat us like so, they are doing it to other customers too...

Thank you Ms Hannah (front desk)for being nice and helpful upon our check in. Keep up the good work!! Lee

This person helped me and went above and beyond. Vanessa

Das Restaurant schließt bereits um 21 Uhr. Für ein Hotel dass am Flughafen liegt und daher auch von spät Anreisenden genutzt wird, sehr unpraktisch.

Rooms were clean and very comfortable. Staff was attentive and helpful. Breakfast was great. It wasn't in a small, crowded room and choices of breakfast was excellent. Overall our stay was very nice!

Could have had more parking!

Checked in for work and this hotel is outstanding. Maeko was the most helpful. Very clean and friendly staff. 10/10 would recommend this hotel. Will be back on my next layover!