The Gates Hotel Key West Newly Renovated

Stay was good. There is a lot of construction for remodeling, which affect the amenities available.

The Bartender was not nice to customers. He kept using profanity when people at the bar asked where their drinks were. There is no reason why he should treat people that way.

Liked the ear plugs for the rooster crows at 3AM!

Always a long line at check in, needs more help. 45 fee for concierge was a junk fee, bevervused it, the Ubers were excellent

The 20 dollar credit toward food was lowered to 15 at the property and the. They didn’t deduct it from my bill The towels at the pool are tired and need to be retired.

Our stay was good besides the smell of Marijuana that indulged our room every night. Kids were in the pool after 10:00 pm screaming and yelling.

Was told they would text when my room was ready, they sent an email, which I never received. Front desk was disoriented, staff falling over each other. It was loud, they could not hear me or one another. A garden view room is a view of the garden, not a planter with plants next to a parking lot.

Wish there had been a sit down restaurant on the property for breakfast.

Incidentals paid C$75 pet fee per day, C$75 for resort fee per day and C$22.50 for parking per day on top of C$650 for the room per day. There is no area for the pet. No beach access. Only one server for a la carte breakfast. The room was poorly insulated. Not recommended

It was a nice relaxing area.