The Gates Hotel Key West Newly Renovated

Nothing

Service was good

The hotel said it was newly renovated and it did not seem that way at all with the rust on the shower head, seal along the door being none existent, toilet seat was connected to the toilet, and to top it off there were mosquitos that were in the room due to the lack of seal on the door.

Everything besides the room was under construction: no lobby, no bar, no restaurant. I checked out after 1 night. The manager was apologetic and responded well to my request of checking out early.

The hotel was great. The only thing was my room was not available at check in time for 4 pm. They said they would text me when it was ready. I went downtown took a boat ride by 7pm no text. I went back and my room was finally ready.

The hotel is clean and staff is friendly.

This place was way over price for $3,000.00 . I booked a KING BED but got DOUBLE BEDS!!!! False advertising for what I had picked out when I did booking .

Disappointing Stay Due to Misrepresentation of Renovations We booked this particular "resort" due to the claims of it being renovated. The pictures (kudos to the photographer) and the fabulous description. We were thoroughly disappointed. While the rooms themselves may have been newly renovated, several key aspects of the property were still under construction and unavailable to guests, which was not disclosed online. Major Issues: Pool Bar: Still under renovation and unavailable. It was being worked on and there was construction noise the duration of our stay Live Music & Food Truck: These amenities were also unavailable due to the ongoing renovations. There was no mention of this on the website. Lobby: The resort's lobby was closed, and we had to use the lobby of the adjacent hotel. This created additional inconvenience. It also seemed to create confusion to the staff as to which hotel we should be checked into. Shared Amenities: Because we had to use the neighboring hotel's pool area and bar, seats were limited and hard to find. The bar/pool is not equipped to service 2 hotels. Room Issues: Our smelled of cigarette smoke daily. We called to have the room cleaned and then gave up. The door seals are poorly constructed, allowing smoke and light to come through. What we originally thought was the room being previously smoked in was the fact that smokers were hanging out outside our room and that was seeping in. There should be designated smoking areas, it was extre

Nice place

Clean and ample bedroom. Nice swimming pool. easy parking