The Gates Hotel Key West Newly Renovated

Everything was comfortable and clean, the only disappointment was the noise level of the rooster. Difficult to sleep.

I recommend that Carpet girl provide more information about the room location if guests have to go by herself to the room and It is the 1st time at the Hotel

Stay was okay. Definitely not worth the price. Rooms are outdated. Morning breakfast was bad.

I had to call for room service daily, even after requesting it. The 1st room they put us in smelled like mold. Even after room service the floors were nasty. Your feet would be black after walking just once across them. And forget trying to talk to someone who speaks English. The pool was pretty nice but that was it. And be prepared to pay $50.00 per day plus tax for a resort fee on top of our prepaid reservation.my suggestion find a different place to stay.

The front staff was friendly. Seemed like she was still training. The roosters went on a lot. Lol. We were at the quiet end which was nice. There was a lot of loud music, maybe at the pool? It was close to everything.

customer service was not professional

Rooms were very comfortable.

I love the roosters and hens on the property. The pool areas are clean and beautiful. The hotel is pet friendly so a huge plus for the future. Starbucks on the property kept me wonderfully caffeinated in the morning to start my day. The only downside was the $15 per day parking.

Rooms need to be available sooner than 4pm and especially on time not an hour later, after long day of travel! This is the main negative experience i had with this hotel. Otherwise its beautifully decorated, tropical feel. Alittle pricey for the amenities available but Pools were nice and warm, plenty of loungers to enjoy poolside. Security can lighten up alittle as they were pretty rude. I would probably stay here again if the few issues were fixed.

Breakfast was excellent. The floor in our room was extremely dirty. Housekeeping needs to improve.