The Gates Hotel Key West Newly Renovated

We paid a bit over $400 per night, we had to pay an extra $100 to use amenities which they literally kicked my husband and my kids out of the pool and games area without previous notice or even in a nicely manner, security was super rude, walked them to the exit and left my husband talking to himself while my husband was asking him if there was another room or other activities they could do instead, and all that because the area was rented for 2 hours, rooms (for the price of the rooms) were disgusting, tub was absolutely dirty with mold and shampoo, conditioner, shower gel empty.

Old style strip motel recently redecorated.

Nice Hotel and clean with a large pool, close to the old town and shopping area and restaurants.

$50 a night resort fee.... for??? There were two pools, but the pools were nothing special. No breakfast, no rental equipment, perks, etc. You had to have the hotel let you into the exercise room every time you used it. We had to ask for enough towels and washcloths every day and they weren't available at the front desk so you had to wait.... and wait.... We asked twice for shower gel in the room and never received it. It's not a resort.... just an adequate hotel.

communication with non english speaking staff was difficult. Gates side of facilitity is not well staffed. Coffee pot was broke and tech could not speak english, TV would not turn on with switch covered by maids. Phone was difficult and it is a long walk to your counter for us with bad feet..Be more considerate older customers to make a remote location work.

Was nice

Very clean and comfortable accommodations.

Upgrade not available.

Had to walk very far to check in and out no offer to help with luggage. All day they walk by the room with loud laundry bins waking up the entire hotel shouldnt be right outside the path for workers every 5 minutes walking by

Great hotel