The Gates Hotel Key West Newly Renovated

Customer service was not friendly or helpful. Elevators constantly broken. Mold in shower. Room keys not working after one night of a two night stay. Pool not clean. Hidden fees. Excessive resort fee.

Hotel was excellent but it took forever to get into our room.

We booked a king room in the Gates hotel, but they didn't have it available, so they stuck us in their hotel next door called 24 North. The room was very small. Towels were terrible. Their elevators broke twice and were broken for hours so we had to walk up 5 flights of stairs multiple times. We tried to ask the concierge a question and he was less than interested in talking to us. There were no towels at the pool and the pool bar area closes at 4. We would never stay here again

Room and property were very clean Beds were comfortable. Property was beautiful, well maintained especially with the native chickens and its secluded from Main Street. Would definitely stay here again for a longer stay while in the lower Keys and highly recommend!

This hotel was nicely remodeled. The staff was pleasantly helpful. The location was great. The lobby, grounds, and rooms were all very clean and tidy. The outside area was spacious and very relaxing. I really enjoyed the grass area with lots of seating and outdoor games for the kids, and 2 pools! I will definitely stay here again, and highly recommend it!

I stayed here for my graduation and I absolutely loved it! Nice and quiet at night -the pools were awesome and the service was impeccable-will definitely come again!

Not worth the money at all. Staff was sub optimal.

Had a little issue with check in. The manager stepped up and corrected it . Stay was enjoyable. Will definitely go back

Great hotel to stay at, BUT we received a large bill at check out,which was not presented while booking, adding over three hundred dollars.

the roosters are unbearable. please add white noise in the rooms. the hotel is too expensive to get virtually no sleep due to the roosters.....it is a funny joke, for a night but after that it is a pain.