The Gates Hotel Key West Newly Renovated

The front desk staff was very very helpful and kind. The cleaning staff was lacking....we had to ask for washcloths constantly and the floors in the room were sub par - my feet were black....I did not wear shoes and could tell the floors were dirty. It would be nice to have other food options....I got tired of eating from the food truck....the roosters and chickens were beautiful but if you don't wear ear plugs you will hear them at 4 am - having other breakfast and dinner options would have been nice. The Tavern and Town restaurant was within walking distance, very good but expensive.

The front desk was inviting and helpful. Room was clean and private for rest and relaxation. Pool area-cabanas and bar were inviting and beautiful. Would definitely stay again.

My family and I loved our stay at The Gates. It was clean and comfortable and for the bill nicely when our departure flight was cancelled. The grounds were beautiful as was the pool. We hit The Blind Pig food truck for dinner and it was amazing! Staff were incredibly pleasant and helpful. We’ll start again for sure.

The Gates Hotel is a lovely hotel with great amenities. The gym is beautiful. The grounds are well kept. Pool towels were always available. The only minor complaint is that the front desk staff are extremely slow and if you're trying to catch one of the free shuttles to get to downtown Key West, good luck as you'll be waiting in line at the front reception.

Nice place

Nothing stands out, below average amenities. Charged incorrectly at the bar twice in 4 days ( overcharged).

1

The place is very good , Service are good . Definitely stay again

This place was a great experience at the beginning. Nice pools. Comfortable beds and generally a nice experience because of the people I met. Breakfast ain’t all that so don’t wake up early for it if u need to sleep in. Customer service is really terrible. I had read a few reviews and I thought the reviewers were nitpicking but the people at the front desk will not even smile at you or engage is hospitality banter. I even tried to ask the girl how her day was and she simply wasn’t friendly. I saw be rude to another resident and I simply didn’t think much into it until it happened to me LOL I got alcohol shots and one day it was $5 the next day I was told it was $7. Lol I had to leave before my full stay because I ended up in a room with 3 old men and I’m a young female and I was told they had no other rooms so I wasn’t comfortable with that. Management wasn’t really nice about that and never followed up. Wasn’t even asking for a refund or anything. Terrible service. Nice place though if you can avoid speaking to people that work there.

Amazing staff, amazing food, amazing price. We loved it!