Ala Moana Hotel by LSI Resorts

Shower head and multiple soap holder had soap scum buildup.

Had room# 2605, ref/freezer had not been defrosted for probably a couple of months, ice build up and wetting the floor. Shower curtains had not seen cleaning also had a smell to it. Hallway mirror falling apart. Trash behind furniture, lamp light not working. Microwave oven sparking inside.

The location is great

The hotel however I was mislead with room size one bed rather than 2 as I reserved. No cleaning services, no towel services. It was a nightmare. Could not contact anyone at LSI don’t even know who they are

The property itself was good. However was treated like an outsider, hotel staff rude and not helpful being that it was a room that is privately owned which I did not know ahead of time.

I'd have a hard time staying in Pensacola (where I live) for what I paid per night at the Ala Moana. Hotel staff were friendly, efficient, and professional. Hotel room wasn't very large, but then . . . I wasn't there very long and pretty much used it just to sleep. Iron and ironing board worked fine. Used fridge to store cold drinks; didn't use microwave. Good shower pressure; hot was plenty hot. Good stay and I'd stay here again!

besides being misrepresented online as to price offered, it was not clear the expensive room was owned by some individual and offered NO TV, broken light (1 of 2) in bathroom.

We stay at the Ala Moana Hotel a over a dozen times a year. Everything has been great in the past, the last trip was not. When we arrived on one of our Doctors appointment day we discovered we were booked in a room managed by LSI and informed of the 3pm check in 'rule'. No problem, left our bag with the bell desk and went to our appointments. After returning and checking in we had our first disappointing stay with Ala Moana hotel, room was musky, noisy aircon, dimmest lights in bathroom and room were frankly hazards to safety and to dim to read by. We still prefer the hotel but will make sure its a Mantra room not LSI in the future.

Great location

Requested and received confirmation for 2 beds. Room had 1 bed, no other rooms available. Very uncomfortable as I had to sleep on the floor due other family member used the bed. Also, lobby to parking garage was not working. Had to stop at valet to let family member off as she could not do the stairs, then went to park car in the garage. Very inconvenient.

Location. Pearl Harbor tour pick up site and didn't have to have a multi day stay. Everyone was pleasant + helpful.

Nothing really but maybe grab + go breakfast would be nice if you are doing an early tour.

1. I didn't have any service that wasn't asked for during on-line reservation. Finally when I said I'll pay for changing my linen but how much, but they decided to come in anyway. 2. My room did not have a safe or anyplace to secure valuables, and they came my room when I had cash, computer, and personal items unsecured. 3. I always keep a "DO NOT DISTURB" sign on my door at all times, unless I'm expecting something. 4. Refrigerator needs to be defrosted as the ice in the freezer seems to be preventing the door from closing properly. 5. my initial communication with them was what they provided and they responded with a 702 area code number, so I maintained further communication with that number until I asked for linen, then NO RESPONSES? My huge issue is somebody came into my room without my permission and I had a "DO NOT DISTURB" sign on my door. The hotel hallway camera is just above my room so I'm sure they can find out WHO came into my room and changed the door lock code?? My key was still valid as it still allowed me elevator access to my room. Why would they change the door lock code? I also notice housekeeping closing doors as they clean other rooms??? I don't know what was missing or how much money was missing?