Sheraton Gateway Hotel in Toronto International Airport

When my husband and I travel out of Pearson Airport, we always stay at the Sheraton Gateway in Terminal 3. You can walk to your flight in the morning, and it truly makes our travel much less stress-free. The Hotel Staff are always efficient, friendly and quickly accommodating. On our recent stay on May 14, 2026, I left a very special shirt behind. I contacted Housekeeping who immediately responded and confirmed they had my item and emailed me a photo. Within a few days, my item was returned to me. I would also recommend doing the upgrade to the Lounge. It is 24/7 and it was wonderful at 4:30am to get a cappuccino and read the newspaper. The Sheraton Gateway Terminal 3 at Pearson Airport has always made a great positive stress-free difference to our travel. Having travelled the world, this is, without a doubt, a First Class Five Star Hotel with First Class Service.

The location was good for an international hotel. Reception staff were good,breakfast restaurant staff, may as well have not been there.

We paid for breakfast to be included, but it was not a full breakfast, there was a monetary value. 1 of us had eggs Benedict, I had yoghurt and fruit. We both had juice and a coffee, a waiter came and refilled our coffee without asking or being asked, we thought it was complimentary, but on departure we had to pay an extra $20.00 for our breakfast. Tim Hortons would have been a better choice.

All is great

Closeness to airport as we needed to sleep and catch a flight early next morning.

Everything was perfect

Great location

Air conditioner rattled throughout the whole night

Check in

Being charged more than booking.com quoted me at the time of booking. Price given was £512. Actual price charged was over £560 which included a bar bill of $42 CAD. I have raised this with the hotel and they just quote the room rate of $512 CAD per night and are unwilling to honour the original quote