Embassy Suites by Hilton Santa Ana Orange County Airport

The breakfast and complimentary drinks were nice. Staff was kind too

You have no control of the ac it was horrible. It was sooo hot so we couldn’t sleep. I called and they said it was all controlled by them.

The breakfast was satisfactory. I also had a dinner meeting at their grill downstairs, and the food along with the service was very good.

For starters, the fan motor of the air conditioner made a horrendous sound, so I had to turn it off. Also, the bed smelled so bad that I was forced to sleep with my head at the foot of the bed. I woke up at 2:30am, and was unable to go back to sleep. I am not one to complain, as I have used Booking.com for quite some time now and have had numerous positive experiences, but if there is anything you can do on your end to compensate me for a lackluster experience, I would greatly appreciate it.

Stayed here for work and needed to be up very early every day, so this was a big mistake. The traffic noise (heard from the 6th floor) woke me up most nights. The room phone won't ring to reception, so to reach the front desk I had to call the national number and be transferred. The wifi was spotty. Called about a lack of hot water and it was never fixed. Door stuck so much that I had to run at it to open it every day. You have to pay $22 every day to park. Pluses: clean room and nice bar/restaurant staff.

Location, loved the breakfast set up, complimentary drinks. Staff was also professional. Loved the text to receive what you need when they followed through

My heater didn’t work, and didn’t like the delay on fresh towels for the morning of the check out

What a dump. Staff was rude at check in. You cannot put the AC on unless it’s above 75 outside, what a joke. The floor is a cheap laminate floor and is sticky. As a Diamond, has to be the worst in the US

Dirtt 1 star type hotel

the photos dont tally with reality - pls avoid

Close to airport, clean, friendly staff, great breakfast!

The in house phone system did not seem to work. We were unable to contact the front desk or housekeeping from our room phone.

I had a horrible stay we checked in February 17 check out the 21. First night there was a roach in the bathtub. Long story short I was not asked to change rooms emailed manager multiple times and called I am still to hear from them. With photos included. At this point reached put to hilton I want a refund we kept thinking it would get better it didn't. We were there from 11;30 pm to 7am the rest of the time at Disney so you can imagine how exhausted we we're. Then to not even enjoy the restroom, breakfast or the microwave for that matter because of the roaches. This was not right they should have done better. I want to get refunded for this nightmare of a stay. Booking please help me get refunded for this.

The roaches in the room I have photos and videos. The lack of attention from staff