Embassy Suites by Hilton Santa Ana Orange County Airport

The breakfast was pretty good. Omelets made to order, french toast, eggs, breads, some fruit, yogurt, coffee, juices, and oatmeal bar. Staff were super friendly and helpful.

The building is old and needs a full renovation. Everything seems dirty and smelled very musty. It rained and our ceiling started leaking. We were eventually moved to a new room but only had one bed instead of two. Shower temp was either two hot or two cold. No safety lock on slider door to balcony. Balcony seemed downright dangerous to be out on. Phone did not work to call front desk. Elevator button lights did not work. Charged for parking but didnt have a car- was never asked charged anyway.

Big rooms, breakfast included

Old rooms, tiny bathrooms

The breakfast

The staff was very rude and was not concerned with any of the customers concerns. When walking to our room we noticed trash all over the floor by the rooms and by the elevators we noticed the AC was not working in my hotel room when I called downstairs to ask for maintenance that’s when I was notified that the AC unit in the entire building was broken and so was the generator the room was so hot we spent most of our time downstairs in the lobby and the restaurant area the property did not compensate our stay we paid full price. Then there was issues getting in and out of the hotel parking lot we were given a keycard that didn’t work we sat in a line for 10 minutes along with others waiting for the hotel staff to come out and help with the gate they still charged us for parking even with these issues.

The price was good and the facilities were decent but they definitely seemed beat up a bit

Cleaner and newer room. Door was falling apart slightly and found hairs around the room and in the sink

Good location

Room was hot, this is the second time I’ve stayed at this property and the rooms were hot. Another party stated same issue