Thavorn Palm Beach Resort Phuket

We loved it lovely staff & great location

早餐丰富，员工服务态度好，本身配置有几个游泳池，可以适应不同需求。

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I enjoyed the location esp there was no AC. The natural breeze did the magic.

While we stayed in room 2107, there was a lingering smell from the washroom.

This is a true review. On arriving at the hotel we received a lovely welcome from all staff. Hotel seemed beautiful, and we were given our guest sheet and map. Porter took us to our room. Room overlooked the pools and beach. A large queen bed that is described as a double deluxe room with balcony. The shower was hot and clear water. A cleanish room and bathroom with toiletries left, incl toothbrush and tooth picks. There's a fridge, drinks, wine, spirits and snacks left with a list of prices. Water is left free each day. Food is of a excellence in all eating places. Restaurant staff are also of an excellence. The gardens, omg, absolutely beautiful and well maintained. Beach is across a busy road, however, you have a guard who stops the traffic for you. Trips are a must and we booked through the hotel for safety and a receipt is given that you pass to the bus driver who takes you to these beautiful places. The cleaners are there early every day, you can put your do not disturb on the door. All in all, we were enjoying our beautiful holiday, then, we notice later on that we were being charged where we shouldn't be charged. Now here's the constructive criticism, and it was rectified by the hotel, but only on the instructions of TUI as we had to contact them, as the hotel reception staff and Mia the desk manager was not compliant with our concerns. but this should not have happened, and corrected only on the day of leaving, which really mared our holiday. Alis Manager, was very apologetic, but states she was not informed by Mia and that Mia closed our case. I am positive that Alis has now rectified and these mistakes will not happen again to guests', and training was to be given to staff, again. On that, I am sure the hotel will be beautiful for other guest who will arrive. Reason for complaints. Food was being charged at the splash bar when we were all inclusive, and that bar was on the list we were given. Food Ciao Pizza was not on the list, but that food was free. We were told by Alis that they have many All Inclusive packages! Now that was where we saw why mistakes were happening. We were given a red band to wear, no other guest we saw with a red band, felt as if we had medical emergencies att to us. A drinks employee also entered our room, replaced drinks, took a photo of the receipt and drinks, whilst our do not disturb sign was on the door, the curtains were shut, and we were half asleep, it was the mobile phone light that highlighted her. A cleaner forgot towels on one day but took the dirty. In all of this, the hotel promised they would make changes, but it was too late for us, and if we hadn't had noticed we were being charged at the latter of the holiday, then a bill of £200 extra on that bill, yet we paid £3000 for the hotel for 10days. I thank Alis and the 'good' staff of this hotel for your kindness and sweet approach to your guests'. May I also add to guest, the area of Phuket is naturally damp, remember it was an island of rain forest, and has it's monsoons, so naturally the rooms and paint will be damp and constantly painted, as we noted whilst being there. If a room is free they will paint it. You will therefore note there is damp marks at times on walls. The damp curtains to the bathroom windows should be gone, put mirror backings on windows. The sewers will smell when it's raining, there is no way that can be rectified on this island.

The welcome from the ladies at the reception was excellent. They were both so friendly and eager to help. My only advice would be to inform the guests that there is a room with Aircon in the lobby with free coffee and snacks... We stayed there 2 nights and noticed it on the day that we were checking out. The room is small but it was it's much appreciated to cool down and chill. We loved our stay there and when we are back in Phuket we will definitely be staying here.

There is nothing not to like...

This resort is truly a 100% family-friendly resort. There are plenty of activities for kids, including a petting zoo, painting activities, and different creative classes. Our daughter especially loved the pizza masterclass — the chef was extremely friendly and made the experience even more enjoyable for her. Overall, it’s a wonderful place for families with children. We had one issue with the room cleaning during our stay, which was disappointing at first. But once we informed the team, they responded very kindly and made it up to us the next day with a handwritten apology card and a bowl of fruit. It was such a sweet and thoughtful gesture, and we appreciated their effort to make things right.

The only thing we didn’t really like was the mosquitoes. It would be great if the resort paid more attention to mosquito control inside the rooms, such as through more thorough cleaning, repellent spray, or mosquito-repellent aromas. This was the only thing that really bothered us during our stay.

⭐⭐⭐⭐⭐ Amazing family stay at Thavorn Resort, Karon Beach! We had a wonderful stay at Thavorn Resort, Karon Beach, and it was one of the highlights of our Phuket trip. The resort is beautiful, peaceful, and surrounded by nature with stunning views and great family-friendly facilities. The best part was seeing how much our daughter enjoyed herself — she absolutely loved the activities, the animal area, and exploring the resort. It made our family holiday extra special seeing her so happy. A special thank you to Sak and Pond, who were incredibly kind, helpful, and always ready to assist with a smile. Their warm hospitality made us feel truly welcomed and taken care of throughout our stay. The staff, ambience, and overall experience were excellent. We made lovely memories here and would highly recommend Thavorn Resort to families visiting Phuket, especially if traveling with kids. Thank you for such a memorable stay! We would love to come back again.

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