Thavorn Palm Beach Resort Phuket

Beautiful 5-star amenities, a lovely garden, nice pool, restaurant, and relaxing common areas. Staff in the public areas always greet you, and you can hear the sound of the beach everywhere, a wonderful paradise! Unfortunately, the customer service feels more like 3-star level.

Beautiful resort and great first impression, so I kept extending my stay. Unfortunately service was inconsistent. Some staff were excellent, especially Fang, Dilan, and lovely cleaning girl Dee Dee. A lost pillowcase wasn’t the issue, but the unapologetic way it was handled at the front desk by Jissy which acted more like a school teacher disappointed me, so I moved next door to Pullman for a more consistent experience.”

הגינות והמרחבים הציבוריים מעלפים ,פארק המים מושקע ומסודר ,הבריכות כולם נתון להערכה ,חדרים גדולים ,ארוחת הבוקר מגוונת וממש טובה ,השירות של העובדים מדהים

מחירים של המזון והשתייה בבריכות והבאר גבוהים מידי . המסעדה של המלון שנמצאת על הכביש יקרה ולא טעים

Great for kids

Nothing

Хорошее расположение. Прекрасный сад и отзывчивый персонал.

Весьма старый, долго не подвергавшийся реконструкции и ремонту отель. Текущий ремонт с применением абы как положенного герметика и подручных средств. Ощущение вигвама с затертыми полами и дверями в перекос. Номера не уютные с затёртой отделкой. Кровати как нары. Еда стандартная. Они стараются, но выходит как-то не очень. Кроме сада хороших впечатлений не много. К сожалению. Соответствия цена качество не обнаружилось.

Propreté Gentillesse du personnel Petit déjeuner varié Établissement familial Bord de mer

Salle de sport très peu équipé et pas de moyen de baisser le volume de la musique mais sinon le reste super 👍

Booked 7 nights at Thavorn Palm Beach Resort but after just one night we left and booked another hotel elsewhere in Phuket. Easily the worst resort experience I’ve ever had. This hotel claims to be 5-star, but I’ve honestly stayed in far better 3-star accommodation around the world. I was encouraged to book directly with the hotel for a discount, which unfortunately also means I can’t leave a review on Booking.com. I travel frequently, have visited over 55 countries, and have stayed in everything from hostels to premium luxury resorts, so I understand that standards vary — but this was genuinely unacceptable. The room was dirty, run down and poorly maintained. The bathroom had an old internal window covered by stained, mouldy curtains which looked unhygienic and neglected. There were also dead bugs left in the room that were never cleaned away during our stay. The resort was heavily infested with mosquitoes — far beyond what you would reasonably expect in Thailand. As someone travelling with a baby, this was especially concerning due to the risk of dengue and other mosquito-borne illnesses. Families with young children should be aware of this. The bed was extremely lumpy and uncomfortable, to the point where you would sink into it. It honestly felt like old mattresses covered with doonas under the sheets. The baby cot provided was also unsafe, with no proper mattress — just scrunched up doonas inside. Fridge also leaked water. To make matters worse, the staff were unpleasant and unhelpful throughout our stay. Very disappointing experience and absolutely not somewhere I would recommend, especially for families travelling with families. I have never had to leave a hotel like this. Unfortunate waste of money as we had to lose multiple nights. No apology or concern from staff. I requested the room be sprayed for mosquitos but the request wasn’t delivered. Lots of still water across the gardens of the hotel which aren’t maintained which increase the problem and no fogging.

Great location opposite beach and close to bars and restaurants. Great pool with 4 slides kids well entertained. Eddie in the lobby fantastic help for us organizing taxis etc. Staff in the pool bar great fun. Staff, Dream, Ware, Max. Great blokes. Flame the juggler stole the show. No.1

Wonderful place! The hotel is located in a huge tropical garden. The staff work very hard to keep the garden in perfect condition. It feels like being in paradise. The beach is beautiful. The area is quiet (especially compared to Patong). Great restaurants and very friendly staff. Perfect for a trip with children

The restaurant prices are a bit high. The hotel is located on the edge of Karon, and it takes about 10 minutes to walk to the center