Irísh Lodge South Bend

I reserved two deluxe suites with dual sleeping areas and kitchens at this hotel for September 12 and 13 in reliance on this online description: https://www.larkspurlandingsouthbend.com/our-hotel It states that the Larkspur Landing South Bend is a part of the Larkspur Landing family of 11 luxurious all-suite hotels. One suite was for me and my girlfriend and a second suite was for our friends, whom we were hosting for the Notre Dame game against Texas A&M. When we arrived at the hotel we were told that the reserved suites were not available and we would be put in single rooms. This was the first time I knew that the online description of an all-suite hotel was untrue. I asked to speak with a manager. The clerks refused to put me in touch with a manager. They said flippantly that I could speak to a manager on Monday, when they knew I would be gone. I felt disrespected as a Notre Dame fan and derided as a senior citizen. When we went to our room, we found wallpaper peeling off the wall of the room and peeling off the walls of the hallways. There were exposed wires hanging down from the hallway ceiling. The security door at the rear of the hotel was propped open with a rock so anyone could enter. We felt unsafe walking through the hotel due to these conditions. The online photos and description of the hotel as luxurious were further untrue statements. The hotel still charged us for two deluxe suites despite giving us greatly inferior, dilapidated single rooms.

We booked a suite room, but the day of arrival they called to tell me it wasn’t available. So, we got a smaller room. I asked for a discount which they said I would receive a 15% discount. Didn’t get it. Told me to contact cheap tickets since I booked through them. However, I booked it as Pay Later. So, they could have honored the 15% discount when I asked about it before paying in full. Pretty bad customer service.

Great location for a Notre Dame football game. Front desk staff was super friendly and helpful. Unfortunately, we were there 3 nights and the staff never cleaned our rooms despite leaving the “please clean” sign on our door.

Reserved a room with 2 queen beds months ahead on Expedia. Checked in and went up to the room to find only one bed. Assumed it was a mistake and went back down to check in where I was told they didn’t have the room I reserved and there was nothing they could do except give me a 10 percent discount. 2 adults and an adult-sized kid can’t sleep in one bed. The error was one thing but the complete lack of concern was the most infuriating part. Fortunately, was able to leave to another hotel that had what we needed.

Outer doors didn’t work. Pool closed. No ice machines, all broken. Carpet dirty and worn. Ditto furnishings. Breakfast area dingy. Dig poop all over the parking area. Really bad place to stay.

The staff were amazing. They made the stay.

Had to ask for clean towels and they didn’t have soap for shower

Affordable, mostly clean and great staff.

Location

This one night stay was terrible. Upon check-in, a posted sign said that pool was closed. Lobby Women's room was OOC. First credit card reader didn't work. 3rd floor ice maker OOC. My reservation was for three adults and room only had towels for two. It took me four phone calls and three actual trips to front desk to finally get the third set of towels. The room had a partially used roll of toilet paper and no spare/replacement rolls. Avoid this hotel!