Home2 Suites By Hilton West Bloomfield Detroit

The kitchen and bathrooms were not clean when I arrive. They were food scraps in the refrigerator and microwave. The toilet was not cleaned properly. When I called to have the room cleaned the next day, it was not done. They also said they would compensate me in someway and that was not done either. Otherwise, the room was large, and had enough space for several guests. But it’s hard to feel comfortable in a room that isn’t clean.

It took a while to check in, only 1 person working the desk. The room was under average, and for a king bed we only had three pillows. Asked for one or two extra pillows, and it was as if it was a hardship for them to give us one more pillow. When we went down to breakfast, there was no one around to help with things that were going wrong, or empty or lacking. Many tables were dirty and couldn't be used. Both workers that we did Come across over our 24-hour stay, seem to not to want to be there.

Just completed a 2 month stay. Outstanding hospitality. Great room with a full size refrigerator, dishwasher, microwave, and electric hot plate. Mike, the manager, was the best. Provided us with assistance in setting up our TV gadget. Couldn't have been more helpful. Always a smile and a warm greeting. His staff was also excellent from Roger and Batool at the front desk to Michelle maintaining the dining area. Al of them look to provide whatever assistance they can and always with a warm smile. We stayed here for 2 months last summer and plan to stay here again for 2 months next year. Larry K.

Excellent service and convenient to my work

Air conditioning wasn’t functioning well and breakfast was mediocre quality but overall not a bad property

Comfortable

The check-in process was easy. The front desk host was extremely nice and sweet, even when another guest was very rude to her. The space in the rooms are nice, especially for two people staying for a few days. The hotel was a nice distance from all of the activities that we had planned. The pool was amazing and actually warm. It reminded me of a jacuzzi, which is my favorite. Cons: Housekeeping never came to our room as requested. The hotel room (shower and floor) could have been a bit more cleaner than it was.

Clean place friendly staff

The rooms were clean and nicely decorated. The gym has a Peloton. Laundry on site. Great location to town and restaurants. Staff were amazing. Complimentary breakfast was nice and the staff Mechelle went above and beyond with service. I ended up staying an extra night because I so pleased. I will definitely be staying here again.

Nice and modern. No meat for breakfast.