Home2 Suites By Hilton West Bloomfield Detroit

Ramone from the front desk was very helpful went above and beyond his job to make my check in awesome. Rooms were very clean and the view was as well. He made my stay a very good one. Pool was very warm and comfortable

This is a beautiful clean hotel with a kitchen and contemporary decor. The price is excellent.

Large room, great breakfast!

Overall this hotel was adequate. It was clean, it was a decent price, the breakfast was good, and the pool was warm. The area around the hotel seemed safe and was fairly quiet. However, we didn't come into contact with a single staff person that was friendly or even that nice. There was no hot tub, which was weird. The hotel listing also says they have cots, but when we got there we were given extra bedding to use on the floor. They were for kids so they were ok, but it still was not great. Also, the two toilet paper rolls in our bathroom were over halfway gone when we got there so we ran out during our 2 night stay. Not the worst thing in the world, but it was annoying. I probably wouldn't stay here again unless it was just me and by husband and there weren't any better options available.

Overall great - tight between air conditioner and bed - ended up kick the bed frame and hurt my foot. Ouch!!!!!! The shower gel fell off the wall - loud and scary, almost fell on my foot.

We had a great experience at this location. The staff were friendly (especially at breakfast) and helpful. The room was clean as was the rest of the hotel. Parking was available close to the entrance which made it easy to unload with the kids. Would stay again if we were back in the area.

We have stayed twice, and both times the hotel rooms were run-down, with musty furniture and not super well cleaned. One time we had no privacy curtain and the next time some lights and the alarm clock didn’t turn on. The staff never came to fix the problems despite requesting help on the first night.

Overall, as a diamond member in the Hilton, I felt pretty good to stay in this hotel for 12 nights. The location of this hotel is good with quiet room, the standard Home 2 breakfast were good too. Most of the front staffs are friendly. For first couple of days, I had really bothered by some issues especially room services in the hotel. I talked to the front desk worker, but it’s seemed go nowhere as their manager was on the vacation by that time-frame. Things changed until their general manager—Ivin Tella showed up in the hotel. We had a conversion related to my concerns. Very amazing, he acted very quickly and effectively to solve those issues right after our discussion. I were glad to see the differences and everything were good after talking. Another manager---Nita Gibson that I met in the lobby few times is great and helpful too. She volunteered to offer printing my urgent document when the printer was done in the lobby. Very appreciated her enthusiastic supports. Combining with Ivin and Nita, I considered that high level management in this property were responsive. Also, the front desk worker, Sam, is a very helpful and friendly.

The hotel was great. Every morning there was hot coffee and a great breakfast. The staff was great and very accommodating. We were there a montane plan on returning next year. The hotel was in a great location near all our activities.

Looking forward to returning. Sam and team were kind, professional and top notch!