Delta Hotels by Marriott Ontario Airport

Great experience

Excellent property; clean, modern, helpful staff

The hotel was very nice. Clean and comfortable. All of the staff I interacted with were very friendly and helpful. My room was quiet and cozy and I appreciated the ticket for a free coffee from the cafe, that was nice to wake up to. Very happy with my stay.

The location of the hotel is good, close to airport, freeway, shopping and restaurant, very good gym and swimming pool, room is clean, well maintained, then it went downhill from there: - AC is super loud, even if I turned it off in room, AC in other rooms were as loud. Told front desk about this, they said will send someone to take a look, none were sent. - Disappointing check in process/experience: I had 2 separate reservation for 2 consecutive nights, one with reward night, one regular reservation, upon 1st night check in, i asked to be checked in for both nights and was told I had to come to front desk to check out then check in next morning, when I did that, the agent (who is the exact same person who checked me in previous day) insisted on seeing my id again, without much acknowledgement for recognition of repeating stay, membership (i am life time platinum), this was very much different than previous experience with consecutive reservations, and/or returning trips, where I was acknowledged by name, waived the need to check id/credit card etc, make this one more like a shabby motel rather than a marriott. - there is no lounge, and no comp breakfast, the food selection in the pantry was a joke, just cheerios and bagels. - and no safe in hotel: not in room, nor in the hotel lobby, not very friendly for biz travelers Well, this would be my first and last stay of staying in this hotel, avoid if you can.

Nice and convenient to the airport.

Not walking area Not much to do

Well done my friends well done

This is a terrible hotel. On the night of arriving we found that the AC did not work well. We were informed this is normal and the system does not work properly and there is nothing that can be done. Then we found out that they have NO housekeeping. We were there for five days. The room felt filthy after no cleaning for so long and there's no supplies to clean with. We ran out of everything including toilet paper. The front desk staff knows of the situation but told us every day our room would be cleaned. This was not the case and they knew it and felt uncomfortable when we asked each day but kept telling us it would be done the next day. The restaurant food is extremely limited and even though it was not busy the food was very slow coming out and cold when we received it. The gym was dirty so they clearly do not hire enough staff to care for this hotel. This was one of the worst stays I have had in a long time. Next time I visit I will rent an Airbnb or look at another hotel in the area.