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7.4 / 10 Guest Rating

Baldwin Inn & Suites, SureStay Collection by Best Western

21 Baldwin St., West Springfield, us

Baldwin Inn & Suites, SureStay Collection by Best Western - main view

About the Property

Convenient Location
Situated just 500 meters from The Big E and a short distance from popular attractions like Wintonbury Hills Golf Course and Amherst College.

Modern Amenities
Enjoy free WiFi, flat-screen TVs, and comfortable bedding in every room, along with free private parking for added convenience.

Travel-Friendly
Located only 17 km from Bradley International Airport, making your travel experience seamless from start to finish.

Book your stay at Regency Inn & Suites today and experience comfort and convenience in West Springfield.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guest must reach out to property if arrival will be past 6:00 P.MGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
King Room - Photo 5
King Room - Photo 6
King Room - Photo 7
1/7

King Room

The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a hairdryer. This double room features a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.

27 m2
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
TVTelephoneAir conditioningHair dryerDeskToilet

1 King Bed, Non-Smoking

Non-refundable
Breakfast Included
20% OFF$210.36

$168.29

Includes taxes & fees
Large King Room with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 1
Large King Room with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 2
Large King Room with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 3
Large King Room with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 4
1/4

Large King Room with Full Kitchen, Living Area and Sofa Bed - Non-Smoking

The quadruple room's kitchen, which has a microwave, is available for cooking and storing food. The quadruple room offers air conditioning and a tea and coffee maker. The unit has 2 beds.

51 sqm
Sleeps 4
1 Extra-large double bed (Super-king size) (181-210 cm wide)
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerTVAir conditioningHair dryerRefrigerator

1 King Bed, Non-Smoking, Larger Room, Full Kitchen

Non-refundable
Breakfast Included
20% OFF$265.68

$212.54

Includes taxes & fees
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 1
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 2
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 3
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 4
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 5
1/5

One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking

The suite's kitchen, which features a microwave, is available for cooking and storing food. The suite offers air conditioning and a tea and coffee maker. The unit offers 2 beds.

51 sqm
Sleeps 4
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerTVAir conditioningHair dryerRefrigerator

Suite-1 King Bed, Non-Smoking, One Bedroom, Full Kitchen

Non-refundable
Breakfast Included
20% OFF$293.8

$235.04

Includes taxes & fees
Room with Two Queen Beds - Non-Smoking - Photo 1
Room with Two Queen Beds - Non-Smoking - Photo 2
Room with Two Queen Beds - Non-Smoking - Photo 3
Room with Two Queen Beds - Non-Smoking - Photo 4
1/4

Room with Two Queen Beds - Non-Smoking

The quadruple room features air conditioning and a tea and coffee maker. The unit has 2 beds.

37 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVAir conditioningHair dryerRefrigerator

2 Queen Beds, Non-Smoking

Non-refundable
Breakfast Included
20% OFF$223.58

$178.86

Includes taxes & fees
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 1
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 2
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 3
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 4
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 5
1/5

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

1 King BedLayout - Separate sitting areaInternet - Free WiFi Entertainment - 40-inch HDTV with cable channels and NetflixFood & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasherSleep - Pillowtop bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and iron/ironing boardComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Visual fire alarmNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, renovated in May 2025Connecting/adjoining rooms can be requested, subject to availability

Sleeps 4
1 King bed (151-180 cm wide)
Amenities
TVTelephoneHair dryerDeskMicrowaveDishwasher

Suite-1 King Bed

Non-refundable
Breakfast Included
20% OFF$305.79

$244.63

Includes taxes & fees

Guest Reviews

7.4
Very Good202 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the spacious rooms.

Categories

Cleanliness7.0
Service8.9
Location9.0
Room Quality7.4
Amenities6.0
Value for Money7.4
Food and Beverage5.5
Overall Experience8.0

Select topics to read reviews

S
SmallsusUS
Verified booking
extended_group
Standard Room
Stayed in Mar 12, 2026

"I turned around and walked out after I took one look at the room."

1.0

The front staff was polite

The smell, carpets are filthy, rooms light fixture didn't work and the pillow case were mixed matched. WITH NO ELEVATOR it should state that before booking.

Helpful?
M
MandyusUS
Verified booking
family_with_children
Standard Room
Stayed in Mar 8, 2026

"Exceptional"

9.0
Helpful?
D
De OleousUS
Verified booking
couple
Standard Room
Stayed in Mar 6, 2026

"Exceptional"

10.0

Very clean

Helpful?
A
AleetheausUS
Verified booking
solo_traveller
Standard Room
Stayed in Feb 27, 2026

"They will change the price BEWARE"

1.0

I booked to.stay and right as I pulled up in the lot they sent me an email changing my booking rate I called and the gentleman I spoke with confirmed it changed. So I checked again online and saw it did not change and opted not to stay there or question it any further. I booked at a better place for less that night.

Helpful?
J
JennyusUS
Verified booking
couple
Standard Room
Stayed in Feb 11, 2026

"Exceptional"

10.0
Helpful?
O
OussamausUS
Verified booking
family_with_children
Standard Room
Stayed in Feb 10, 2026

"Good"

1.0
Helpful?
T
TarausUS
Verified booking
couple
Standard Room
Stayed in Jan 31, 2026

"Worst hotel I've ever booked"

1.0

Nothing

It was dirty, smelled like smoke and pot, had garbage in the hallway and pet hair all over the furniture. We did not stay.

Helpful?
J
JamesusUS
Verified booking
couple
Standard Room
Stayed in Jan 29, 2026

"Exceptional"

10.0
Helpful?
E
emarklin44usUS
Verified booking
couple
Standard Room
Stayed in Jan 26, 2026

"Good"

4.0

Location

Ticking Fridge Loud AC Blinking Smoke Detector

Helpful?
J
JamesusUS
Verified booking
couple
Standard Room
Stayed in Jan 25, 2026

"Easy to like"

10.0

Good all around

Helpful?
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