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7.4 / 10 Guest Rating

Baldwin Inn & Suites, SureStay Collection by Best Western

21 Baldwin St., West Springfield, us

Baldwin Inn & Suites, SureStay Collection by Best Western - main view

About the Property

Convenient Location
Situated just 500 meters from The Big E and a short distance from popular attractions like Wintonbury Hills Golf Course and Amherst College.

Modern Amenities
Enjoy free WiFi, flat-screen TVs, and comfortable bedding in every room, along with free private parking for added convenience.

Travel-Friendly
Located only 17 km from Bradley International Airport, making your travel experience seamless from start to finish.

Book your stay at Regency Inn & Suites today and experience comfort and convenience in West Springfield.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Pets allowed
Express check-in/check-out

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

Guest must reach out to property if arrival will be past 6:00 P.MGuests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. This property does not accommodate bachelor(ette) or similar parties. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

Available Rooms

King Room - Photo 1
King Room - Photo 2
King Room - Photo 3
King Room - Photo 4
King Room - Photo 5
King Room - Photo 6
King Room - Photo 7
1/7

King Room

The spacious double room provides air conditioning, a wardrobe, as well as a private bathroom featuring a bath and a hairdryer. This double room features a carpeted floor, heating and a flat-screen TV. The unit offers 1 bed.

27 m2
Sleeps 3
1 Extra-large double bed (Super-king size) (181-210 cm wide)
Amenities
TVTelephoneAir conditioningHair dryerDeskToilet

1 King Bed, Non-Smoking

Non-refundable
Breakfast Included
20% OFF$207.16

$165.73

Includes taxes & fees
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 1
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 2
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 3
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 4
One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking - Photo 5
1/5

One-Bedroom King Suite with Full Kitchen, Living Area and Sofa Bed - Non-Smoking

The suite's kitchen, which features a microwave, is available for cooking and storing food. The suite offers air conditioning and a tea and coffee maker. The unit offers 2 beds.

51 sqm
Sleeps 4
1 Sofa bed (Variable Size)
Amenities
Coffee/tea makerShowerTVAir conditioningHair dryerRefrigerator

Suite-1 King Bed, Non-Smoking, One Bedroom, Full Kitchen

Non-refundable
Breakfast Included
20% OFF$289.35

$231.48

Includes taxes & fees
Room with Two Queen Beds - Non-Smoking - Photo 1
Room with Two Queen Beds - Non-Smoking - Photo 2
Room with Two Queen Beds - Non-Smoking - Photo 3
Room with Two Queen Beds - Non-Smoking - Photo 4
1/4

Room with Two Queen Beds - Non-Smoking

The quadruple room features air conditioning and a tea and coffee maker. The unit has 2 beds.

37 sqm
Sleeps 4
2 Queen bed (151-180 cm wide)
Amenities
Coffee/tea makerShowerTVAir conditioningHair dryerRefrigerator

2 Queen Beds, Non-Smoking

Non-refundable
Breakfast Included
20% OFF$220.19

$176.15

Includes taxes & fees
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 1
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 2
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 3
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 4
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) - Photo 5
1/5

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

1 King BedLayout - Separate sitting areaInternet - Free WiFi Entertainment - 40-inch HDTV with cable channels and NetflixFood & Drink - Kitchen with refrigerator, stovetop, microwave, and dishwasherSleep - Pillowtop bed, blackout drapes/curtains, and bed sheets Bathroom - Private bathroom, shower/tub combination, free toiletries, and a hair dryerPractical - Free local calls, double sofa bed, and iron/ironing boardComfort - Fresh bed sheets (on request), fresh towels (on request), and climate-controlled air conditioningAccessibility - Visual fire alarmNeed to Know - Housekeeping on request, toothbrush and toothpaste not availableNon-Smoking, renovated in May 2025Connecting/adjoining rooms can be requested, subject to availability

Sleeps 4
1 King bed (151-180 cm wide)
Amenities
TVTelephoneHair dryerDeskMicrowaveDishwasher

Suite-1 King Bed

Non-refundable
Breakfast Included
20% OFF$301.22

$240.98

Includes taxes & fees

Guest Reviews

7.4
Very Good202 verified reviews
AI Summary

Guests highly rate the friendly staff and frequently praise the spacious rooms.

Categories

Cleanliness7.0
Service8.9
Location9.0
Room Quality7.4
Amenities6.0
Value for Money7.4
Food and Beverage5.5
Overall Experience8.0

Select topics to read reviews

K
Kathleen
Verified booking
Standard Room
Stayed in Oct 12, 2025

"Excellent"

8.0

Our room was huge and the front desk staff was wonderful

Helpful?
J
June
Verified booking
Standard Room
Stayed in Oct 10, 2025

"Exceptional"

10.0

Upon entering the room u could immediately see that the floors had NOT been swept or mopped. Everything else is excellent. They could use a bit more amenities in the suite on the 1st floor I. E. Paper towels, toaster, a bit more selection of pans and maybe a broom and mop

Helpful?
N
Nadine
Verified booking
Standard Room
Stayed in Oct 8, 2025

"Clean"

8.0

Old building, but the room was remodel and clean

Helpful?
A
ArriagausUS
Verified booking
couple
Standard Room
Stayed in Oct 7, 2025

"Excellent"

8.0
Helpful?
R
RochelleusUS
Verified booking
couple
Standard Room
Stayed in Oct 6, 2025

"Happily satisfied"

9.0

Dear Baldwin Inn, I wanted to express my sincere satisfaction with my recent stay. The room was exceptionally clean, and the beds were very comfortable. Louis and the other woman (whose name I unfortunately did not catch) were incredibly hospitable, and customer service was efficient and pleasant I truly appreciated their excellent service. The welcome gift was also a delightful surprise. I look forward to returning again in the future. Best regards, Rochelle Shokoti

Had to leave

Helpful?
T
Tina
Verified booking
Standard Room
Stayed in Oct 6, 2025

"Excellent"

8.0

Newly updated. Room was clean and the staff was friendly. Good price for the stay!

Helpful?
J
Joe
Verified booking
Standard Room
Stayed in Sep 29, 2025

"Exceptional"

10.0

We stayed here when we went to an event at the eastern states exposition. It was coles, by so we were able to walk from the hotel to the fairgrounds

Helpful?
M
MargaritausUS
Verified booking
family_with_children
Standard Room
Stayed in Sep 29, 2025

"Excellent"

8.0
Helpful?
J
JosephusUS
Verified booking
couple
Standard Room
Stayed in Sep 29, 2025

"Exceptional"

10.0
Helpful?
D
DoryusUS
Verified booking
family_with_children
Standard Room
Stayed in Sep 28, 2025

"We really enjoyed it. It was great."

10.0

It was very convenient to where we were going. I would stay there again and I will stay there next year again.

Just the whole had a strange smell

Helpful?