Red Roof Inn & Suites Knoxville East

Needs a lot of updating

The room was clean and the bed was comfortable loved the set up my granddaughter had her space and I had mine. Would stay again if I'm in Knoxville

My granddaughter and I I didn't like the big crack at the side o of the door

Confortável e limpo

Longe da cidade

Staff was very friendly and worked hard to solve issues.

I really did not want to leave a negative review because the front desk staff treated me very professionally and genuinely tried to help solve the issues I experienced. When I first checked into my room, there was a very strong urine smell immediately upon entering. I notified the front desk, and without any hassle, I was moved to another room. Unfortunately, the second room also had a strong urine odor. Again, the employee was professional, apologetic, and worked hard to accommodate me by moving me to a room on the opposite side of the property. At first, I thought the issue had finally been resolved, but when I pulled back the curtains in the third room, I discovered what appeared to be a bed bug along with blood stains on the clean sheets. That completely changed the situation for me. I want to be clear that the front desk employee handled everything professionally and courteously throughout the experience, and this review is not directed at them personally. However, I do feel future guests should be aware, because bed bugs are a very serious issue that can easily be brought back home.

Location

The lobby was dirty and had a bad oder.

The King Suite was nice and spacious with plenty of closet and storage space for 2 adults. The fridge and microwave worked just fine (we didn’t use the coffee maker). There was a nice desk and chair that actually came in very handy while I was working on making a flower arrangement for my niece’s graduation. The sofa was comfortable enough to sleep on while my husband was snoring in the main bedroom, and I appreciated that I could close the bedroom door when needed. Also, I was so glad to find an extra blanket tucked away in the bottom drawer of the living room dresser. We could hear a dog barking while we were in the hallway opening our door, but we couldn’t hear any noise from outside once we were in the room with the door closed. We’ve stayed at much fancier and much more expensive hotels, but for the price of around $100 a night, this place was more than satisfactory! We’d consider staying here again if we needed to!

The only issue we really had was the lack of an elevator. Also, having a light breakfast option would have been nice, but we knew when we booked that there was no breakfast provided. However, we didn’t realize there was not an elevator when we booked. Thankfully, there are only two floors, but I might have requested a first floor room had we known about the lack of elevator.

Returning customer, Manager and staff are awesome!! Very professional and accommodating. My second stay in the same room! Extremely clean, smelled awesome! Comfy bed, sleep even better than my previous stay. Definitely will stay again. Thank you Red Roof Staff

Wish they offered breakfast.