Hotel Santa Fe

The rooms were clean. Staff was nice.

The music was too loud. No coffee pots in the room and the coffee in the hallway taste awful. No ventilation in the bathroom. No mini store to get snacks or water

I never slept a single night in this hotel. Not by choice. I had a reservation for two, April 30 to May 5, booked through Booking.com. I will never know what the rooms look like, because this hotel cancelled my booking without warning, without explanation, and without the basic courtesy of a single word of communication. Here is the timeline, because it deserves to be documented: April 3rd: I messaged the hotel through Booking.com asking for help with restaurant reservations. A routine request. The kind guests make every day. Silence. April 6th: I followed up. This time, I got a response — and what a response. I was told, in writing, that “the concierge will be reaching out to you the week before your arrival,” and that if I needed to speak to someone sooner, I was welcome to call the hotel myself. At my own expense. From another country. To ask for a service they are supposed to offer. I would laugh if I weren’t so angry. The hotel’s website lists no contact email. I filled out the general contact form. Nothing. On April 15th, I tried yet again. Nothing. On April 18th, I sent a message demanding a response. Nothing. And on that same April 18th — while my messages sat unanswered — the hotel quietly cancelled my reservation. No call. No email. No explanation. They simply erased my booking and moved on. This is not a bad experience. Bad experiences happen. This is something else entirely: a systematic, institutional indifference to guests that borders on contempt. Every channel I used was either ignored or nonexistent. Every attempt at communication was met with silence. And at the end of it all, they cancelled on me. A hotel that markets itself as upscale has one fundamental obligation: to make guests feel like guests, not like nuisances. This property failed at that before I ever arrived. It failed repeatedly, across multiple channels, over the course of weeks. There are plenty of hotels in this city. Book any of them.

Decent hotel. Maybe a little dated. Try not to have a room next to one of the exits as it can be loud with people coming in and out of the hotel all night. It’s in a nice area though with great restaurants close by.

I love the lovely serene ambience upon entering, the warm people.

I would have enjoyed a shared garden space for sitting & drinking coffee or tea.

Shuttle service. Cozy

Breakfast options and the cost.

Beautiful and interesting adobe style hotel. Very comfortable. Lovely restaurant and ambiance. Good breakfast. Very helpful friendly staff.

Didn’t dislike anything

Great restaurant and bar. Nightly entertainment was wonderful.

Location and parking are the top reasons we stayed here. Staff was friendly. Rooms older but comfortable.

The rooms are dated and need a refresh.

The location, rooms and comfortable

The cost,