Homewood Suites Memphis Germantown

Clean, comfortable, welcoming staff

Lack of vegan breakfast options, including plant-based milk, main dishes without meat/eggs, whole-grain breads.

clean, updated, breakfast is very good

Brittani was my receptionist & she was very helpful & beyond pleasant. Quick to get us to our room. The property is clean and definitely feels while taking care of and safe.

We arrived at the hotel a few minutes after check‑in. Although my mother’s room was listed as ready, the bedding had been removed and left on the floor and the room was filthy. Our room was not available for another two hours, and when we finally entered it we were met with an extremely loud noise from the AC vents. The noise was so loud it was impossible to get a good night's sleep. We reported the problem to the front desk three times during our two‑night stay and asked to switch rooms, but were repeatedly told no. The bathroom showed visible black mold, the seating was in disrepair, and the kitchen area had an unpleasant odor that, on checkout morning, we discovered came from a dishwasher full of dirty dishes left by a previous guest. This was a deeply disappointing experience.

Best place ever to stay. I already have it booked for December. They are all friendly.

Did not get to stay longer