Homewood Suites Memphis Germantown

Best place ever to stay. I already have it booked for December. They are all friendly.

Did not get to stay longer

Very enjoyable and spacious

Everything was perfect

N/A

Went to check into my **already paid** room, my card kept “declining” for the deposit hold In case you trash the room or something, Anyway I tried 3 different cards with the same declined message. Another customer who was Checking in next to me had the same problem. So obviously this was a hotel problem not a me problem. Anyway I get told to sit down in the lobby until they figured it out. We are tired after traveling 8 hours on the road, we just want to shower and grab some dinner. Still waiting for them to figure it out and We are still here in the lobby waiting even tho our room is PAID. Ask to see if we can just try later and this worker was very rude, full of attitude and was very condescending. She was a heavy set African American lady with short hair I don’t remember her name. She was just immediately responding with attitude where it was definitely NOT necessary! She should not be the person you have helping people cuz she’s not very good at it. The other young lady there was very nice and professional. Other than that AWFUL Check in experience the room was very nice, spacious, clean and in a very nice area. We would consider coming back to this hotel again because it was so nice but I’m not sure because of the worker. This is the first time we have encountered a rude worker! We travel a lot due to travel sports and this is def the first neg experience.

I was having surgery close by and do very convenient for 5 am appt!

Very clean and safe hotel. The area seemed very safe. I saw no bugs for the 3 days, 2 nights I was there. The staff was friendly and professional.

The location was great, was central to what we needed to do.

It was having construction done when we arrived which was noisy. When we walked into the room it had a really musty smell that was overpowering. The furniture was dirty feeling. Breakfast was cold, no fruit and in a small conference room because of the construction. For the price we paid you would expect a lot better.

Well, my aunt was being seen at Campbell’s clinic. We stayed there for that home. Feel after surgery! Boy did they show up and show out clean rooms very nice front desk. We absolutely love our stay.

Very nice and clean.