Sonesta Select Chattanooga Hamilton Place

Location

Weed smell

It was comfortable and close to everything needed.

I got this hotel because of the pool. The pool wasnt even clean. Looks not taken care of for months.

Friendliness of staff, value and location. Great proximity to pool.

Stains on couch, ottoman and top sheet. Blanket was as thin as a sheet. Plenty of drinks to choose from in fridgerator in lobby except for milk, the only one I wanted.

Location, nice little gym, room nicely furnished.

Air-conditioning left on all day, so the room was freezing cold when I checked in exhausted at 2am after an 11-hour drive. And although I made it 2 hours before the 4:00 a.m. deadline, as someone who had to drive all day Chattanooga to attend a family funeral it was possible I wouldn't have made it till 4:00 a.m. or maybe 5:00 a.m., giving me five or six hours of sleep before having to check out at 11:00am. But when I called the property to let them know I would be arriving early in the morning they told me to make sure I made it by 4:00 a.m. or I would lose the room and my money, because the system audit would "start the new day." It's things like this that shows that most hotels really don't care about customer service or their customers the way they say they do. Because, since it's very rare that everyone would be arriving so late like I might have, it's not something they have to deal with all the time, Therefore,:they should be able to apply creative problem solving techniques to help a customer like me in cases like this. For someone to be driving 11 to 12 hours at the last minute due to a funeral and not be able to check in because they arrive at, say, 4:15 a.m. and thn loose their money is absolutely ridiculous. If you're keeping a customer's money after the 4:00 a.m. cut off then you have to let them stay -- all you have to do is give them a key,'and then send an email to the corporate office for assistance in the morning. This is a very nice hotel with a great location and the staff I talked to are very nice, but my theory with most hotels is they provide good service so they don't get in trouble or get bad ratings or get fired or get complaints or whatever. But they really don't care about customer service on a personal, human level outside the framework of avoiding negative ramifications if they don't provide the service.